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Service Optimization – 2014 Report is now available

2014 Service Optimization

The report is now available online!

Hey Buzzer readers, are you on transit right now? As you travel to your destination or think about travelling to your destination, ponder this: How can transit service continue to improve and better meet customer demand with the resources available?

Many transit authorities across North America, including Toronto, San FranciscoMemphis, and Nashville, are exploring ways to answer this challenge. Here at home, we continue to explore innovative ways to provide more service with the available resources. Since 2010, service optimization has played an important role in increasing the productivity of TransLink’s existing bus network. To date, more than 292,000 hours, or 6 per cent of total bus service hours in the region have been reallocated.

Back in February we told you about changes being proposed for routes in Burnaby, Delta, North Vancouver and Richmond as part of the 2014 Service Optimization Program. We listened and gathered your input on six proposed changes.  Based on your feedback and further technical analysis, TransLink will proceed with changes to the C15, C96, 116, 404 and 606/608 routes. TransLink will defer implementation of the proposed changes to the 49 while we continue to study alternative designs to better meet community needs.

The full report is now available.


Thank you again, to everyone who participated!

Author: Angela Salehi

Proposed 2014 service optimization changes are live: Come to an open house or share your input online!

2014 Service Optimization

Have your say in-person or online.


Hey Buzzer Blog readers! Do you ride the 49, 116, 404, 606/608, C15 or C96? As part of Translink’s service optimization program, changes are being proposed to improve these routes. Public consultation will take place from February 3rd to 19th, 2014.

TransLink will host four open houses and you are invited to provide feedback at a location near you. The full details on each of the proposed 2014 bus service optimization changes are now online! Once you’ve had a look at the route changes, fill out the questionnaire and share your feedback!


Attend an Open House:

404 and C96

February 3 – 5 p.m. to 8 p.m.

East Richmond Community Hall, Richmond


49 and 116

February 4 – 5 p.m. to 8 p.m.

Holiday Inn Express-Metrotown, Burnaby



February 6 – 3:30 p.m. to 7 p.m.

Parkgate Community Centre, North Vancouver


404 and 606/608

February 13 – 5 p.m. to 8 p.m.

Ladner Community Centre, Delta


Did you know?

TransLink’s service optimization program is a critical part of managing the transit network to deliver more service with existing resources. In 2012, six million new rides were added to the system without additional investment. As a result, productivity increased by 3.4 per cent and total transit revenue grew by 3.5 per cent. Since the beginning of the program in 2010, more than 292,000 hours, or six per cent of total bus service hours in the region have been reallocated to better serve customers across Metro Vancouver!

Author: Angela Salehi

Service optimization 2013: your feedback helps move bus changes forward

TransLink service optimization consultations 2012

A snap from one of our service optimization consultations in fall 2012.

Heads up: after a ton of consultation, we’ve now finalized plans for bus service changes slated for late 2013.

You can now download the full report that details our updated plans for major bus route changes in 2013, and summarizes the public feedback!

Here’s a quick recap of what we’re talking about:

  • Service optimization is the ongoing TransLink program looking at how to make the best use of our transit resources, guided by 10 principles confirmed by the public.
  • For optimization in 2013, TransLink staff proposed changes to 34 bus routes across the region.
  • We did extensive public consultation on our proposals from November-December 2012. (11 open houses! Online questionnaire! More than 800 comments received!)
  • Based on this feedback, we’ve modified some of our proposals and confirmed the others.
  • And on Monday Feb 25, we’ve posted our Consultation Summary report at, which details our updated plans for bus route changes, and summarizes public feedback.

Not in place until late 2013/early 2014, and changes vs cuts

Now all caps for the important bit: THESE CHANGES ARE NOT SLATED TO TAKE PLACE UNTIL LATE 2013/EARLY 2014! They likely won’t go ahead until December 2013 at the earliest, given the time needed to get bus stops and vehicles in place and allow for more detailed planning and scheduling.

And another all caps: THESE ARE BUS CHANGES, NOT CUTS. These changes don’t reduce the overall transit service hours in the region—instead, they reallocate the hours to better match where people are travelling. Put another way: there are reductions of some services, but in most cases they are matched by reinvestments of service in the same area (or a redesign of the services to better match the area).

Your feedback spurs revised proposals

Most of our proposed changes went over quite well, but a few drew a significant response.

So we’ve revised several proposals based on public feedback, including:

  • C1/C2 – a revised proposal was developed in consultation with community groups in Burnaby Heights, retaining the current route and reducing frequencies during off-peak periods only [link to revised proposal PDF (will be under Burnaby arrow on service op page)]
  • 211 – based on the range of concerns raised over the proposed removal of the Fairway Drive loop, we will be retaining the existing route instead
  • C48 & C49 – a revised proposal was created to ensure service coverage in Thornhill, Ruskin and Whonnock is maintained, leaving the C49 unchanged and improving the usefulness of the C48 with a connection to West Coast Express and extension via McClure Drive in Albion [link to revised proposal PDF (will be under Maple Ridge arrow on service op page)]

Again, you can see all the details over at!

Thank you

Finally, we’d like to give a huge shout-out to everyone who participated in the service optimization process. Your contributions help us build real transit solutions that work for our communities!

And we’re happy to say that so far, service optimization has been returning successful results. In 2011, the program helped TransLink provide 14 million new rides without added investment in service, increasing bus productivity by 3.1 per cent and generating a 5.5 per cent increase in transit revenue.

Feel free to leave any questions or followups in the comments!

A check in on the 2013 bus service optimization consultation process

Caitlin gave us her feedback. Will you? Click the picture to see a larger version.

It’s the halfway point of the 2013 bus service optimization consultation. We thought we’d check in with one of the organizers of the open house events and the online questionnaire to see how it’s all going.

I sat down with Peter Klitz, a senior planner in TransLink’s Service Planning group, who gave me the low down on the feedback we’re hearing, some thoughts on the subject of optimization and the topics people are asking about.

Generally well received

Overall, Peter says the five in-person consultations thus far have been well received in most of the communities we’ve visited. Roughly 30 people on average have attended each open house so far, and there have been roughly 250 online questionnaires filled so far. TransLink’s meetings with two city councils and a few community groups have also been well received.

Optimization is not a substitute for area transit plans

Peter and his team have also been monitoring the comments on this subject here on the blog. He says he finds some of the comments refer to the changes not going far enough or being big enough in scope. To those comments Peter says,

“The process through which we optimize service is not meant to replace the area transit plan process. Area transit plans takes a look at the overall longer-term needs of a sub-region where you look at opportunities to significantly restructure the network. Through that process we look at the tradeoffs and benefits of making more significant changes to how the network functions.”

In other words, area transit plans are more macro in planning scale, while optimization is more micro in scale and looks for ways to fine tune and make existing services more effective and more useful to a greater number of people.

Some concerns and some great ideas

Peter told me that because of the scale and nature of the service changes in the northeast sector of Metro Vancouver, particularly the Coquitlam area, we have received a number of comments from residents – which is not unexpected.  Some people are concerned they might have to walk a bit farther or make a connection between services.  There’s also been some concern about the impact on local community shuttle services when conventional buses are discontinued or converted to minibus.

In response to these concerns, Peter told me that the Service Planning team is gathering all the input we receive and investigating the feasibility of modify some of the proposals to mitigate the possible impacts of these changes. Peter noted one example which came up through consultation, which is best put in his words:

“There’s a proposed change to the service of the C24. We had a gentleman tell us that this change would remove service from a section of North Road where there is a fairly wide gab between 97 B-Line stops. The resident suggested adding a stop to the 97 B-Line stop to mitigate that impact to service. Not a bad idea!!  It’s a change that’s very possible for us to do and it’s something that we hadn’t necessarily thought of.”

With five more open houses remaining for members of the public to take advantage of, Peter told me why he thinks people who are interested in transit in Metro Vancouver should take advantage of these opportunities,

“If you like the proposed changes, or don’t like these changes, or if you have some ideas on how to modify them in order to reduce impact on riders, let us know. As planners, we’re not saying we have all the answers. A good idea can come from anywhere or anyone.”

For more information on this consultation or to take the online questionnaire you’ll want to go here. For easy reference, here’s the list of the last five open houses:

December 4 – 5pm – 7:30pm – Aldergrove Community Secondary School, Small gym, 26850 29th Avenue, Aldergrove

December 5 – 4pm – 7:30pm – Pitt Meadows Family Recreation Centre, Lobby, 12027 Harris Road, Pitt Meadows

December 6 – 4pm – 7:30pm – The ACT Arts Centre & Theatre, 11944 Haney Place, Maple Ridge

December 11 – 4pm – 7:30pm – West Vancouver Memorial Library, Welsh Hall, 1950 Marine Dr  West Vancouver

December 12 – 5pm – 7:30 – Gilmore Community School Gym, 50 South Gilmore Avenue, Burnaby

Full details of proposed 2013 bus service optimization changes are now online: send us your feedback, or come to an open house!

See the detailed proposals and complete the online questionnaire

Service optimization helped us do more with less in 2011. Click for a larger version!

Hey hey: the full details of our proposed 2013 bus service optimization changes are now online!

To see PDF diagrams of each proposed service change, just visit the Service Optimization consultation page, and click the name of each consultation date.

Then once you’ve had a look, click the Take the Questionnaire button on the same page and give us your feedback!

First three open houses are this week!


As mentioned two weeks ago, we’ve also scheduled a series of open houses around the region where you can come talk optimization in person. Here’s the details for this week’s events:

Nov. 20, 2012 – Vancouver
Affected Routes: 2, 22, C21, C23
Time: 4 – 7:30 p.m.
Venue: Roundhouse Community Arts & Recreation Centre – Room B
Address: 181 Roundhouse Mews, Vancouver, V6Z 2W3

Nov. 21, 2012 – Coquitlam
Affected Routes: C24, C29, C30, C38, 153, 159, 177, 179, 189
Time: 4 – 7:30 p.m.
Venue: Evergreen Cultural Centre – Studio Theatre
Address: 1205 Pinetree Way, Coquitlam, V3B 7Y3

Nov 22, 2012 – New Westminster
Affected Routes: 101, 154, C98, C99
Time: 4 – 7:30 p.m.
Venue: Royal City Centre – Community Room
Address: 610 6th St., New Westminster, V3L 5V1

Seven more open houses are planned: here’s the full list of dates and venues.

Feel free to share any questions below and we’ll get answers for you!

Service optimization consultation starts November 19, 2012

If you picked up the November issue of the Buzzer, you’ll already know that we’re going to start consulting with the public about service optimization in mid-November–November 19 to be specific.

What’s service optimization? In short, it’s part of our ongoing program of managing the transit network by improving the efficiency and effectiveness of the network and reallocating services from unproductive routes to where there is more demand. But don’t take my word for it, check out this video of Peter Klitz, a senior planner in TransLink’s Service Planning group. For a more detailed and thorough description of what service optimization is, read our interview with Brian Mills, TransLink’s director of service and infrastructure planning.

There will be two ways you can learn more about our proposed plans for service in 2013 and provide your input: A questionnaire will be available on November 19 until 4pm on December 13, 2012. There will also be these 10 open houses:

November 20 – 4pm – 7:30pm  – Roundhouse Community Arts & Recreation Centre, Room B, 181 Roundhouse Mews, Vancouver

November 21 – 4pm – 7:30pm  – Evergreen Cultural Centre, Studio Theatre, 1205 Pinetree Way, Coquitlam

November 22 – 4pm – 7:30pm – Royal City Centre, Community Room, 610 6th Street  New Westminster

November 28 – 4pm – 7:30pm – Surrey City Central Library, Meeting Room 120, 10350 University Drive, Surrey

November 29 – 4pm – 7:30pm – Mollie Nye House, 940 Lynn Valley Road, North Vancouver

December 4 – 5pm – 7:30pm – Aldergrove Community Secondary School, Small gym, 26850 29th Avenue, Aldergrove

December 5 – 4pm – 7:30pm – Pitt Meadows Family Recreation Centre, Lobby, 12027 Harris Road, Pitt Meadows

December 6 – 4pm – 7:30pm – The ACT Arts Centre & Theatre, 11944 Haney Place, Maple Ridge

December 11 – 4pm – 7:30pm – West Vancouver Memorial Library, Welsh Hall, 1950 Marine Dr  West Vancouver

December 12 – 5pm – 7:30 – Gilmore Community School Gym, 50 South Gilmore Avenue, Burnaby

The service changes resulting from this consultation are expected to happen in mid-to late-2013. And remember, there will still be the usual quarterly service changes happening this December, which are not part of this consultation.

So, mark the date of your local event in your calendar, and visit the service optimization page to let TransLink know what you think of the proposed changes for next year!



June 2011 bus changes and the service optimization: an interview with TransLink planning director Brian Mills

If you’ve read the June issue of the Buzzer, you’d know that there are service changes beginning on Monday, June 20th. As part of a year-long TransLink service optimization project, aimed at making sure we’re using our transit resources efficiently and efficiently.

Brian Mills

Brian Mills, Director for Service and Infrastructure Planning

There’s a lot of small adjustments to a number of routes. The overall amount of service hours won’t change, and many more customers will see service increases than service reductions. The area of focus this time around is mostly West Vancouver and the North Shoare, but there are areas in Vancouver, Burnaby, New Westminster, Richmond, Delta,  and elsewhere being affected. For the complete picture on the changes you’ll want to look at the Summer 2011 service changes page.

Some notable changes include:

  • Granville Mall summer bus detours will be in effect June 24 – September 5 on Friday’s after 9pm, all day Saturdays/Sundays/holidays, and all day Friday July 15 and Friday August 19 for Viva Vancouver events
  • The 19 will feature additional “short-turn” trips between Downtown Vancouver (Cambie at Pender) and Stanley Park for the summer months
  • All 246 trips will travel to/from Vancouver throughout the day, seven days a week. Service to Park Royal discontinued. Customers travelling to Park Royal will need to transfer to the 239 or 255 on Marine Drive near Garden Road.
  • To provide better connections between Downtown Vancouver and Phibbs Exchange during the p.m peak period, existing trips on the 290 and 292 will be converted to operate as 210 and 211 service. The upgraded 210 and 211 will offer consistent combined service leaving from downtown Vancouver to Phibbs Exchange every 7-8 minutes in the weekday p.m. peak. There will be no change to boarding locations as the 210 and 211 use the same stops as existing 292 and 290 services.
  • Due to King Edward overpass construction, the 177 and 791 will detour via Lougheed Highway instead of travelling along the section of United Blvd. located south of Highway #1. Both routes will continue to serve Planet Ice and a temporary 197 Planet Ice/Brigantine Shuttle will provide transit service along the United Blvd. corridor, with the western terminus on Brigantine Dr. at Hartley. A new stop for the 791 will be located on United Blvd. southbound at Golden.

Brian Mills, TransLink’s Director of Service and Infrastructure Planning did an interview with the Buzzer last April about the service optimization. I thought it would be good to sit down with Brian again to give us some perspective on what’s different this time around, and just how TransLink decides which services need to be changed and why. Read on! Read more »

April 2011 bus changes and the service optimization project: an interview with TransLink planning director Brian Mills

Changes for many riders' bus routes are coming on April 18, 2011!

Note: This is a scheduled post as I’m away this week, returning Monday April 11, 2011 to answer your questions. If you need to reach TransLink info or staff, see this post!

As you may know from the April Buzzer, the April 2011 bus service changes are taking place on Monday, April 18, and they’re part of a year-long TransLink service optimization project, aimed at making sure we’re using our transit resources efficiently and effectively.

There’s a lot of small adjustments to a large number of routes—but the overall amount of service hours won’t change, and many more customers will see service increases than service reductions. Some notable changes include:

  • The 14 trolley route is returning, picking up parts of the 10 and 17 routes! See a map of the new 10, 14, and 17 routes.
  • The 50 and 15 routes are now interlined, or linked together. The 50 will change to the 15 Cambie at Olympic Village Stn and head southbound to destinations including Cambie Village, Queen Elizabeth Park and Oakridge; northbound 15 buses will change to the 50 at Olympic Village Stn. See the new route map.
  • The 112 now terminates at New Westminster Station, and the C9, a new Community Shuttle route, will be added to pick up the New West–Lougheed portion of the 112 route.
  • The 351 improves its frequency from 60 to 30 minute service between 10-11 p.m.
  • The C19 will have 30 minute service between 7 a.m. – 8 p.m. on Sat/Sun/Holidays
  • The 480 will be truncating its service at Bridgeport Station instead of No. 3 Rd.

Read the full list of service changes here, and see this post for the Buzzer blog conversation on the service changes so far. But to give us all more background on April’s changes and the whole optimization project, I did an interview with Brian Mills, TransLink’s director of service and infrastructure planning.

Read on to find out why the project exists, its guiding principles, how we figure out what routes to focus on, and more!

Read more »

Reminder: have your say on our funding priorities and service optimization plan

Public consultation! You may have seen this photo before: for some reason we use it everywhere.

Two important online questionnaires are closing on Wednesday, October 27, so I’d just like to encourage you to fill them in if you haven’t already! And tell your friends!

On Evergreen Line funding, property tax, and more: have your say on our potential 2011 supplement plan

A slide highlighting TransLink's priorities, from the presentation given to councillors and mayors on Thursday, October 7, 2010.

You may have heard lots of rumblings about the Evergreen Line, property taxes, and a transportation improvement fee lately. Well, these are all discussions around our potential 2011 supplement plan, which is a TransLink proposal for more funding in 2011, so that we can start key transportation projects in the region like the Evergreen Line and the North Fraser Perimeter Road.

To learn more, check out this blog post for a high-level overview of the plan and why we are proposing it now. Then check out the 2011 Supplemental Plan section of the TransLink website for more detail on the plans.

Then make sure you fill out the questionnaire about the supplement, so we know what you are thinking! This questionnaire will be closing on Wednesday, October 27, 2010, at 4pm!

Weigh in on our principles for transit service optimization

As you may know, TransLink is embarking on a project to take a good look at our current transit service and see where it can be optimized—it’s called the Service Optimization Initiative.

But before we embark on this journey, we want to know how you think we should proceed. As such, the project team has come up with several principles to direct their work, and we want you to give a thumbs up or thumbs down on these principles before we move ahead. I’ll quote them here because they are short:

We are committed to operating the system as efficiently and effectively as possible to give everyone the best value for every dollar invested. A Service Optimization Initiative is underway to make the best use of our existing bus network, and 10 principles will guide our decisions:

* Where service is underused, decisions will be made to:
– Maintain service, to the greatest degree possible, for transit dependent customers.
– Maintain services which are strategically significant for network connectivity.
– Minimize service reductions in areas where there are no other transit alternatives.
– Minimize impacts to existing infrastructure.
– Protect growing markets, where ridership or productivity is substantially improving.

* Where we reinvest services and resources, decisions will be made that are expected to:
– Generate higher ridership and/or address overcrowding.
– Generate increased revenue ridership in proportion to increased service levels.
– Maximize use of existing transit infrastructure.
– Increase revenue ridership.
– Support TransLink’s long-term goals and objectives for the regional transportation system.

So: fill out this questionnaire and tell us what you think! The questionnaire will also be closing on Wednesday, October 27, at 4pm.

You can also learn more about the Service Optimization Initiative on the TransLink website, as well as in this press release from April 2010 about the initiative.

The 2013 Bus Service Performance Review is live!

2013 Bus Service Performance Review

TransLink investment in bus service is helping meet regional growth needs


Okay transit enthusiasts, it is that time of the year where TransLink’s Service Planning department takes stock of how the bus system performed the year before and summarizes it in a Bus System Performance Review. Woohooo! Right?

Here are the quick highlights:

  • Customers boarded TransLink buses 228 million times in 2013, up eight million or 3% since 2010.
  • More customers are riding the 215 bus routes across the region and productivity in boardings per service hour has increased by 6%.
  • Bus productivity remained steady in 2013, despite a slight decline in overall ridership compared to 2012. This is in part a result of service optimization, which shifts service to better match demand and optimizes bus schedules.
  • South of Fraser saw the largest increase in service – with an 11% over the last three years, partly due to new services like the King George B-Line and 555 over the Port Mann Bridge, introduced to meet growth in that region.
  • South of Fraser experienced the highest growth in annual passenger boardings of 4.3 million between 2010 and 2013.
  • Since 2010, Bus ridership grew by 10% or more in Ladner/South Delta/Tsawwassen, Maple Ridge/Pitt Meadows and Richmond.

This review helps identify trends and opportunities for improvement by looking at the performance of the whole bus system, in smaller regional areas, and for each route. Ultimately, this information informs TransLink’s service optimization program, which helps to provide more service to more people across the region with the resources available .

Curious how TransLink manages the transportation network? Check out the Transit Network Primer.

Here is our post on the 2012 Bus Service Performance Review.

Author: Angela Salehi

Notes and Questions & Answers from TransLink’s 2013 AGM at Surrey City Hall

It was a packed house at TransLink’s 2013 Annual General Meeting (AGM) at the new Surrey City Hall on Wednesday, May 28 as hundreds joined us to hear more about our accomplishments and financial highlights of the past year.

TransLink’s achievements in efficiency and customer service were shared by TransLink Board Chair Marcella Szel, TransLink CEO Ian Jarvis and TransLink CFO Cathy McLay.

In 2013, TransLink achieved $16.3 million in efficiencies and reduced costs while maintaining strong customer service ratings. Other achievements shared at the AGM include:

  • $248 million invested in infrastructure and transit fleet upgrades to keep the transit system in good repair today, and for years to come.
  • 58,600 new bus service hours for the new 555 bus route between Langley to New Westminster over the Port Mann Bridge, and for the new King George 96 B-line.
  • Transit customer satisfaction ratings of 7.6 out of 10.
  • 1,760 fewer tonnes of CO2 emitted by reducing bus idling by 161,000 hours since 2009.
  • 10,000 customers participated in Compass Card Beta test, and 80,000 Compass cards are now in circulation.
  • Moved an estimated 233.9 million transit passengers in 2013.
2013 TransLink Annual Report

2013 TransLink Annual Report

2013 Annual Report

TransLink’s Annual Reports highlight the accomplishments of each fiscal period. The Reports are prepared under the direction of the Board of Directors. Each report contains performance measures, selected by the Board, as well as a consolidated Financial Report.

» Read the 2013 Annual Report

Questions and Answers

Due to time constraints, we were unable to get to many of the online questions, but fear not! We have gotten you the answers!

Please note: questions may have been edited for clarity.

Why aren’t there power outlets on the buses and SkyTrain? There are power outlets on the SeaBus and West Coast Express, so why can’t they be on the buses and SkyTrain as well? In the US, there are power outlets on every single bus, so why can’t that happen here? Richard via email

Convenient outlets on SkyTrain cars and buses are not considered necessary most passenger trips are short – the typical passenger trip is about 17 minutes. The cost of putting in the wiring and outlets in an already crowded space would likely be significant. Furthermore, electronic devices plugged into power outlets are likely to be an obstacle for the smooth flow of the heavy traffic in and out of SkyTrain cars.

I would like to know if you [TransLink executives] regularly use public transit in the Metro Vancouver area? This will tell me if you are aware firsthand what issues us transit commuters are faced with. –Chris via email

All executives at TransLink do frequently use transit, particularly when traveling to meetings around the region.

Read more »

Poll: How can we best communicate with you in 2014?

Tell us how you want us to communicate with you.

Tell us how you want us to communicate with you

It’s a new year and time to start fresh. When I look ahead to what’s on TransLink’s to do list this year, saying it’s a busy year is an understatement.

For one thing, Compass Card integration to the entire system will be in full swing in 2014. If fundamentally changing how people use transit in Metro Vancouver wasn’t enough, we’re also continuing to upgrade our Expo Line stations, rolling out more service optimization to best use the resources we have and change some schedules during our four annual service changes. Those are just a few items that TransLink needs to tackle this year and communicate to you our customers.

In an effort to make sure we’re doing all we can to inform you the customer about the above items as well as service disruptions and other factors that affect the movement of people and goods in Metro Vancouver, we’d like to know how you would like TransLink to communicate with you so that you feel informed.

There are 1.2 million transit trips on our system every day. We know you rely on our transit system to get to work, school, medical centers, friends and family. So, we want to make sure you have the information you need to get to where you need to go quickly, efficiently and safely.

Below is poll we’d love for you to take, share with your family, friends, colleagues and whomever else you think would benefit from hearing from us. We’ll use these poll results and any comments you leave to help us administer our communications resources more effectively.

When considering the options, think of your typical commuting day. Where are you and what are you doing if there is a service delay on a bus, SkyTrain or TransLink operated road or bridge? How do you usually find out about TransLink and the services we provide? We’re excited to read you answers!

How can we best communicate with you in 2014? (note: you can select up to three answers)

  • Through posts and tweets (34%, 100 Votes)
  • Posters, ads on the system (23%, 69 Votes)
  • In person help at stations and stops (21%, 62 Votes)
  • Through journalists and media reports (18%, 53 Votes)
  • Other (4%, 13 Votes)

Total Voters: 145

Some of the bigger projects in 2014 we want to communicate to our users

Some of the bigger projects in 2014 we want to communicate to our users


Custom transit, HandyDART, and the Taxi Pilot Project: what’s going on?

HandyDART vehicle

A HandyDART vehicle on the move.

One of the topics we haven’t often addressed on the blog is the custom transit part of our transit services – HandyDART. HandyDART is a door-to-door shared ride service for people with disabilities.

Just like the conventional transit system, demand is up for HandyDART. People who use conventional transit sometimes experience pass-ups, especially on our most heavily used routes. On HandyDART runs, we can record these as trip denials – a customer requests a trip and there isn’t one available for the time requested.

As demand goes up, so too have HandyDART trip denials, and this is a big concern for us. (It’s worth noting that we started to more accurately record denials data in 2010, which resulted in a marked uptick in the number of denials.) TransLink has been managing this by getting more efficient with operations, including HandyDART (service optimization, anyone?).

Today, HandyDART provides more trips to customers than five years ago – 1.21 million in 2012, compared with 1.17 million in 2008 – using approximately the same number of annual service hours.  3% of all trips were denied in 2012.

Read more »

September Service Changes – New 96 B-Line!

September Service Changes – New 96 B-Line!

On September 2, 2013, TransLink will be launching the new 96 B-Line service along King George Boulevard and 104 Ave. It will provide an express bus link connecting Newton and Guildford Exchanges via Surrey Central, and will run every seven to eight minutes.

Another major improvement is coming to Surrey through service optimization: The 335 will be extended all the way to Newton Exchange via 152nd Street and 72nd ave, fulfilling a longtime customer request to provide service along 72nd Avenue, east of 144th Street.

Increased frequency or reroutes 

  • The C36 in Port Coquitlam will now run every 10 minutes in the morning peak period instead of 15.
  • The 332 will be merged with the 335 service, operating as a 335 “short-turn” route instead.
  • The 154 will be renamed the 128, and travel Eighth Ave in New Westminster instead of Sixth.
  • The 101 will now serve Sixth Ave west of Sixth St.
  • The C98 will be taken off Highway 91 to use Westminster Highway to service Queensborough Landing and Richmond’s Hamilton neighbourhood.

Shortened, discontinued, or frequency reduced routes

  • On weekdays, every second 20 Victoria bus will now turn around at Victoria and 54th instead of the terminus at Harrison Loop.
  • The 314 will no longer travel to Scott Road Station. Passengers are advised to transfer to 640 from River Road and Centre Street.
  • The 177 connecting Coquitlam and Braid stations will be discontinued due to low ridership. A rerouted 159 will serve the western portion of the route along United Boulevard via Fraser Mills. During peak hours, select trips on the 169 will detour via Cape Horn Ave and Colony Farm Rd to maintain some level of access to the Riverview campus.
  • The 10 Granville/Downtown will use larger articulated buses to increase capacity, but will see a modest reduction in frequency.
  • The C1 and C2 serving Burnaby Heights will be reduced to hourly frequency during off-peak periods.
  • There will be reductions in frequency to routes 320 and 321, since both services cover the same route as the new 96 B-Line. Riders of the 320 and 321 are encouraged to take the new express route instead.

For more information…

Just a reminder that we do these service changes four times a year, to better match rider demand and ensure efficient use of our fleet. Look for similar changes every April, June, September, December!

Please visit to learn more about the September service changes.

You can also stay informed about route changes through the following channels:

  • Subscribe to receive Transit Alerts by email or text message at
  • Check for Alerts on your smartphone at
  • Follow TransLink on Twitter, @translink
  • Or call Customer Information at 604.953.3333!

Author: Angela Chang

How did TransLink’s buses perform in 2012? Our new report has all the details!

TransLink 2012 Bus Service Performance Review

The cover of TransLink’s 2012 Bus Service Performance Review. Click to read the report!

The latest review of TransLink’s bus system is out today!

It’s a report called the 2012 Bus Service Performance Review, and it shows that bus ridership increased in 2012, while costs per trip dropped. That’s good evidence that our bus service is more cost-effective than ever, and that our bus service optimization measures are working.

To get really specific on the numbers: we’ve found the number of bus trips taken per revenue hour has increased 3.4 per cent, while the average cost per trip dropped by 2.2 per cent. Please do check out the full review if you’d like the all the details and stats!

About the Bus Service Performance Review

We first produced a Bus Service Performance Review in 2011, and now every year we examine bus data to track to understand trends in ridership and bus productivity.

With buses making up more than 80 per cent of TransLink’s transit services, the review is a key tool to inform service optimization, or evidence-based decision making on how to best use bus resources—a process that involves extensive public consultation.

The review examines three key indicators on three levels: the entire system, eight sub-regional areas, and for every bus route. Have a look at our Bus Service Performance Review Document Library to see current and past reviews, plus detailed reports on every route in the system!

Read on to see a handy infographic that describes our overall results. Take a read and feel free to share it with others!

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