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Surrey Central is getting an upgrade!

Rendering of the finished upgrades

Rendering of the finished upgrades

Some of the busiest stations on the Expo Line are getting much needed upgrades and that includes Surrey Central Station; the busiest station in Surrey!

This bustling transit and community hub will be upgraded to meet the needs of the fast-growing municipality as well as our overall region, bringing more accessibility and create easier commutes for riders!

New features of the station include:

  • A new north stationhouse with two new entrances at the north side of the existing station to make it easier and more convenient for people to take SkyTrain.
  • Design elements such as improved lighting and glass walls to make the station safer and more secure.
  • Three new escalators and a new elevator to improve access for customers with disabilities and make it more convenient for all customers to access the platform easily.
  • New station design for the north stationhouse to better integrate with the surrounding community.
  • 920 square metres of extra space will help improve passenger flow through the station.

Don’t worry about connecting to the library, mall, Surrey City Hall and all the amenities around the station because access is not changing!

Customers will continue to use the existing exits and entrances to the station. However, those who previously used the emergency exit on the north side of the platform will exit from the south entrances as the emergency exit will be demolished as part of this project.

Work will begin this spring and is expected to be complete by the end of 2018.

To stay up-to-date on the Surrey Central upgrades,
sign up for TransLink eNewsletters or visit

Author: Adrienne Coling

Have your say! Surrey LRT open houses and online survey begin January 23, 2017


Now is your chance to weigh in with an online survey

UPDATE – Nov, 06, 2018: In light of the resolution passed by the City of Surrey council we are pausing work on the Surrey-Newton-Guildford LRT Project and suspending the RFQ process while we await direction from the Mayors’ Council and the TransLink Board. Read the full statement from TransLink CEO Kevin Desmond here.

Phase One of the 10-Year Vision for Metro Vancouver Transportation means a lot of important transit projects have been given the green light, including Surrey-Newton-Guildford Light Rail Transit.

This is just the beginning of the Fraser Rapid Transit project that will introduce modern, street-oriented rapid transit along King George Boulevard and 104 Avenue, connecting Surrey City Centre, Newton Town Centre and Guildford Town Centre.

Now is your chance to weigh in on these connections and the overall project with an online survey and three drop-in open houses!

Open Houses:

Tuesday, January 24, 2017
4 p.m. to 8 p.m.
Guildford Recreation Centre, lower lobby
15105 105 Avenue

Wednesday, January 25, 2017
12 p.m. to 5 p.m.
Surrey City Hall, atrium
13450 104 Avenue

Thursday, January 26, 2017
4 p.m. to 8 p.m.
Newton Cultural Centre
13530 72 Avenue

Online Survey:

Provide feedback online from January 23 until February 13 (inclusive) at

For more information, email
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

Notes and Questions & Answers from TransLink’s 2013 AGM at Surrey City Hall

It was a packed house at TransLink’s 2013 Annual General Meeting (AGM) at the new Surrey City Hall on Wednesday, May 28 as hundreds joined us to hear more about our accomplishments and financial highlights of the past year.

TransLink’s achievements in efficiency and customer service were shared by TransLink Board Chair Marcella Szel, TransLink CEO Ian Jarvis and TransLink CFO Cathy McLay.

In 2013, TransLink achieved $16.3 million in efficiencies and reduced costs while maintaining strong customer service ratings. Other achievements shared at the AGM include:

  • $248 million invested in infrastructure and transit fleet upgrades to keep the transit system in good repair today, and for years to come.
  • 58,600 new bus service hours for the new 555 bus route between Langley to New Westminster over the Port Mann Bridge, and for the new King George 96 B-line.
  • Transit customer satisfaction ratings of 7.6 out of 10.
  • 1,760 fewer tonnes of CO2 emitted by reducing bus idling by 161,000 hours since 2009.
  • 10,000 customers participated in Compass Card Beta test, and 80,000 Compass cards are now in circulation.
  • Moved an estimated 233.9 million transit passengers in 2013.
2013 TransLink Annual Report

2013 TransLink Annual Report

2013 Annual Report

TransLink’s Annual Reports highlight the accomplishments of each fiscal period. The Reports are prepared under the direction of the Board of Directors. Each report contains performance measures, selected by the Board, as well as a consolidated Financial Report.

» Read the 2013 Annual Report

Questions and Answers

Due to time constraints, we were unable to get to many of the online questions, but fear not! We have gotten you the answers!

Please note: questions may have been edited for clarity.

Why aren’t there power outlets on the buses and SkyTrain? There are power outlets on the SeaBus and West Coast Express, so why can’t they be on the buses and SkyTrain as well? In the US, there are power outlets on every single bus, so why can’t that happen here? Richard via email

Convenient outlets on SkyTrain cars and buses are not considered necessary most passenger trips are short – the typical passenger trip is about 17 minutes. The cost of putting in the wiring and outlets in an already crowded space would likely be significant. Furthermore, electronic devices plugged into power outlets are likely to be an obstacle for the smooth flow of the heavy traffic in and out of SkyTrain cars.

I would like to know if you [TransLink executives] regularly use public transit in the Metro Vancouver area? This will tell me if you are aware firsthand what issues us transit commuters are faced with. –Chris via email

All executives at TransLink do frequently use transit, particularly when traveling to meetings around the region.

Read more »

TransLink in the media: The expanded lot at the South Surrey Park and Ride

News hounds like myself might be reading some of the chatter today regarding the expansion lot at the South Surrey Park and Ride. The Province and Georgia Straight have both written about it.

We would like to correct some facts regarding who funded this $4.5 million project.

To respond to overcrowding at the previous lot, the expanded Park and Ride was developed as a partnership between the Province and TransLink. The Province funded the project’s capital costs and contributed to the land purchase. That is, the Province of British Columbia funded the $4.5 million expansion project. TransLink is responsible for operating and maintaining the lot.

This expanded lot supports improved transit and transportation for local communities, transit users and the travelling public. It makes it easier for people to connect to the existing transit network, which in turn makes transit a more viable choice.

UPDATE: Letter sent from TransLink to CTF

Take the Surrey Community Survey about bus shelters

Let the City of Surrey know where you'd like a bus shelter!

Let the City of Surrey know where you’d like a bus shelter!

At least once a week I get a question or request through our many communications channels regarding bus stops. Some may be surprised to find out the most bus stops in the Greater Vancouver Area are not looked after by TransLink, but are the responsibility of the municipality they are found in (the big exception of course are bus exchanges and transit stations). Often the requests are to add a new bus stop. Usually, I point people towards the correct municipality to contact. Today, I’d like to point Buzzer readers to a survey that the City of Surrey is conducting about bus shelters!

Below are a few words from our friends at the City about shelters in Surrey. You still have more than a week to take the survey!

Every year the City of Surrey adds to the number of transit shelters on its city streets. As a transit user, you have firsthand knowledge about where shelters are needed and we want to hear from you! Until February 28, 2014, the City of Surrey invites you to share your ideas about new shelter locations and why these locations are important to you. You can complete the survey here. For more info, check


Surrey Rapid Transit – May/June 2011 summary report and UBC Line Rapid Transit March/April summary report

The Surrey Rapid Transit May/June 2011 summary report (click on ‘What We Heard’ to get the report) is now available on the TransLink website. The month-long public consultation process included in-person workshops, a questionnaire and a webinar all focusing on the alternatives, trade-offs and designs for possible future transit in Surrey. There are a bunch of posts on both Phase 1 and 2 if you’d like to read and/or hear about the studies to date. Below is a snippet of some of the questionnaire results and comments received during the process. Of course, more detail is provided in the report.

Public consultation took place from May 26 to June 24, 2011, on the preliminary design assumptions and evaluation of the alternatives. Thousands of page views and almost 400 feedback questionnaires were submitted, and over 750 comments received. The following results were recorded:

  • 63% did not feel there was need to add, move or remove a proposed station location
  • 67% did not feel there was need to change the proposed alignment (that is, whether the alternative is at street level, the location on the street, in a tunnel or elevated)
  • Providing sufficient space for station platforms and sidewalks were the highest priorities for how road space is shared among the different uses
  • 67% agreed or strongly agreed with giving rapid transit priority at intersections; 17% disagreed or strongly disagreed and the rest were neutral
  • 56% agreed or strongly agreed with the preliminary evaluation results, 16% disagreed or strongly disagreed and the rest were neutral

Phase 2 will finish up next year with a refinement of the alternative designs based on public input and a finalized evaluation. TransLink will be back out again next year for further discussions and public consultations. I’ll let you know more about future consultations once I know.

The UBC Line Rapid Transit March/April summary report (click on ‘What We Heard’ to get the report) is also available to download now. This was a very well-attended consultation process with a lot of feedback. Consultation was done in the form of workshops, a questionnaire and a webinar. Take a read of these posts for a backgrounder on the study and links to more information. Here are a few highlights from the report:

From March 30 to April 22, 2011, public consultation took place on the preliminary design assumptions and evaluation of the alternatives. There were fifteen-hundred feedback questionnaires received and many discussions during the workshops. The following results were recorded:

  • Varying levels of agreement with the design assumptions for each of the seven alternatives
  • Many agreed or strongly agreed with restricting left turns to facilitate rapid transit movement (47%), 37% disagreed or strongly disagreed and the rest were neutral
  • Sidewalks was ranked the highest priority among the different road space uses by most people (45%)
  • Most people agreed or strongly agreed with the preliminary evaluation results (62%), 10% disagreed or strongly disagreed and the rest were neutral

As with the Surrey Rapid Transit Study, the alternative UBC Line designs will be refined based on feedback given, and a finalized evaluation will be presented in early 2012. A big thanks to everyone who participated in these consultations! The feedback will help shape these potential projects and hopefully get more people using public transit in Metro Vancouver.

Upgrades to Surrey Transit Centre

Bus breaking through ribbon

Bus breaking in the new facility! Photo by Lindsey Donovan

Yesterday was a big day for the Surrey Transit Centre. It was the commemorating ceremony for two new facilities that will greatly upgrade and benefit transit operations in Surrey. I attended the event as an excuse to see the new digs and the centre itself.

The Honourable Denis Lebel, Minister of Transport, Infrastructure and Communities and Minister of the Economic Development Agency of Canada for the Regions of Quebec; Dave S. Hayer, Member of the Legislative Assembly for Surrey-Tynehead, and Doug Kelsey, TransLink’s Chief Operating Officer joined Coast Mountain Bus Company employees, reporters and bloggers to officially open the newly expanded centre. The Federal and Provincial government provided $4.6 million dollars while TransLink paid for the remainder of the $12.7 million upgrade project.

New refueling facility

Refueling Facility

New refueling facility

To start off the event, a bus drove through a ribbon of paper in the new refueling facility. The fueling facility can fill up to three buses at a time including 60-foot buses. One of the plans for the future of transit in Surrey is the King George B-Line, which would require 60-foot articulated buses. This new facility will allow for longer buses in Surrey as there would be a place to service them.

State-of-the-art bus wash facility

Bus Wash

New bus wash

I spoke with Justin Pedley, Project Manager of Project Management for the Engineering & Project Services Group with TransLink, about the new wash facility. He told me that at the end of every day, each bus in Surrey gets washed. Justin went on to say,

“The old wash facility could only clean standard buses. With the new facility, you cannot only clean community shuttles but articulated buses as well. It has sensors that change the width of the wash to suit the bus, so it’s very versatile. As well, it reclaims 80 per cent of the water it uses. It continuously reclaims water… Water gets washed, it goes through a system that filters out the hard particles, cleans it a little bit, then sends it back out to be washed.”

Expanded and improved bus maintenance facility

Like the other two building, this facility is equipped to handle larger buses and has specialized tools, including new hoists, to accommodate them.

Before the upgrades, the Surrey Transit Centre could house and work on 187, 40-foot buses. Now, with the new upgrades, the facility can handle 300 buses. With Surrey set to eclipse the population of Vancouver by 2040, these upgrades will help deal with the increase in transit demand in the future.

Here’s some more info on the upgrades if you’re interested. Having only had a short visit at the centre, I think I’ll return for a proper one. If any you would also like to get a tour of the facility, I’m game to setting a date and a time in the future to do so!

Four representatives at the event

Haydn Acheson President & General Manager Coast Mountain Bus Company; Doug Kelsey, TransLink’s Chief Operating Officer; Dave S. Hayer, Member of the Legislative Assembly for Surrey-Tynehead; and The Honourable Denis Lebel, Minister of Transport, Infrastructure and Communities and Minister of the Economic Development Agency of Canada for the Regions of Quebec. Photo by Lindsey Donovan

Reminder: Surrey Rapid Transit – Phase 2 workshops, June 9 and 14, 2011

Reminder: there’s only two more Surrey Rapid Transit – Phase 2 workshops left!

Tonight, Thursday, June 9, 2011 at 6:30 p.m. – 9 p.m.
Guildford Sheraton Hotel, 15269 104 Ave, Surrey

(Google map)

Tuesday, June 14, 2011, 6:30 p.m. – 9 p.m.
Newton Seniors’ Centre Auditorium, 13775 70 Ave, Surrey

(Google map)

If you can’t make these, you can also go to the Surrey Rapid Transit – Phase 2 consultation site to examine our work and offer your feedback online until Friday, June 24, 2011.

And you can watch a recording of the Surrey Rapid Transit – Phase webinar from May 31 on our provider’s server to see the recording.

Surrey Rapid Transit – Phase 2 – webinar recap, first in-person consultation and date change

An informative and varied discussion was had online during our Surrey Rapid Transit – Phase 2 webinar last night. Jeff Busby, Manager for Infrastructure Planning, and Erin McConnell, Manager of Corporate Communications, discussed issues of alternatives, priorities and the environment with the public who logged into the event. Above is the recording of the webinar. However, the best way to understand all the details of Phase 2 is to watch the video along with the slide deck by going here. If you didn’t get to take part in the live webinar last night, you can still participate in the consultation process by attending the in-person workshops planned for today (info below) and June or by filling out the questionnaire. You can also leave a comment on this post.

Reminder: first public consultation is tonight, Tuesday, May 31, 2011

Tuesday May 31, 2011, 6:30 p.m. – 9 p.m.
Langley Hampton Inn, Rooms A, B & C, 19500 Langley Bypass, Surrey

*Please note, we needed to change the date of the consultation at Newton Seniors’ Centre due to a certain home team playing in the Stanley Cup playoffs! Please mark your calendars with the new date below:

Date Change: The consultation at the Newton Seniors’ Centre has been rescheduled to Tuesday, June 14, 2011

Tuesday June 14, 2011, 6:30 p.m. – 9 p.m.
Newton Seniors’ Centre Auditorium, 13775 70 Ave, Surrey

Reminder: Surrey Rapid Transit Phase 2 webinar is tonight, Monday, May 30, 2011

Jeff Busby, TransLink's Manager of Infrastructure Planning

Jeff Busby, TransLink's Manager of Infrastructure Planning...he will not be talking about gondolas

A quick reminder that we are holding a webinar for Surrey Rapid Transit – Phase 2 tonight, Monday, May 30, 2011 from 7 p.m. – 8 p.m. PST. This is your opportunity to talk to one of the main people involved in the study, so tell your friends, family and neighbours!

Jeff Busby, TransLink’s Manager of Infrastructure Planning, and Erin McConnell, our Manager of Corporate Communications, will talk about the latest work the team has done to develop the preliminary design and evaluation of the alternatives, plus the feedback we are looking for. There will be lots of time for questions!

Here’s a few things you might want to do in advance of the webinar:

  • pre-register on our webinar page
  • do a bit of homework: see our Surrey Rapid Transit – Phase 2 page to review the alternatives and evaluation information, so you’re familiar with the topic
  • and submit your questions in advance in the blog comments. (You can ask during the webinar too, but advance notice helps ensure we get to the most popular inquiries! Use the Like comment function to vote on questions you’d really like answers on.)

We’re all looking forward to the event. See you there!

Surrey Rapid Transit Line Phase 2 update: alternatives, trade offs and designs and the questionnaire


A rendering of a Bus Rapid Transit option on 104 Avenue and 144 Street.

Phase 2 of the Surrey Rapid Transit Line starts today!

That’s right. We’ve added the alternatives, trade offs and designs, and the questionnaire (among other items) to the Surrey Rapid Transit Line Phase 2 page. There’s a lot of information to digest, so you’ll want to take your time.

The questionnaire is now live

We’d love to hear your feedback on the different alternatives for Surrey rapid transit. Please fill out our questionnaire. You’ll want to check our feedback page for the type of information we are looking for. The questionnaire will remain live until June 24.

Webinar May – 30, pre-register and do your homework!

If you’re planning on watching the webinar, you’ll want to pre-register. You can do that here. You may also want to read up on the all the new material and the feedback page, and think about your questions beforehand.


A screenshot of the Rail Rapid Transit Alternative 3

The first in-person consultation is at the Langley Hampton Inn on May 31, 2011

Tuesday, May 31, 6:30 p.m. – 9 p.m.

Langley Hampton Inn, Rooms A, B & C, 19500 Langley Bypass, Surrey

Followed by:

Thursday, June 2, 2011, 6:30 p.m. – 9 p.m.

SFU Surrey, Rooms 5100 & 5140, 13450 102 Ave, Surrey

Next is:

Wednesday, June 8, 2011, 6:30 p.m. – 9 p.m.*CHANGED TO *>

Tuesday, June 14, 2011, 6:30 p.m. – 9 p.m.

Newton Seniors’ Centre Auditorium, 13775 70 Ave, Surrey

The final in-person consultation:

Thursday, June 9, 2011 at 6:30 p.m. – 9 p.m.

Guildford Sheraton Hotel, 15269 104 Ave, Surrey

Again, you can find all the information you need to know on the Surrey Rapid Transit Phase 2 page.

Surrey Rapid Transit Study Phase 2 – mark your calenders!

What will the future of Surrey transit look like?

As you’ve read on this blog, in partnership with the Province of BC, our staff have been working with the public and stakeholders on different alternatives for rapid transit service for the rapidly growing City of Surrey since our first public consultation last October. Today we’re announcing the next phase of the process which is to review the alternatives that came out of the last consultation and ask the public and stakeholders to help determine the best rapid transit solution for Surrey.

Information about the public consultations, the webinar, the questionnaire, and a recap of the results of Phase 1 can be found on our Surrey Rapid Transit Be Part of the Plan page.

May 26th – June 24th

This is when you can be part of the process in-person, online, and in your own words. Again, please take note of the specifics on the Be Part of the Plan page. Here are the important dates to remember:


  • May 30, 2011 – preregister now
    7 p.m.
  • Consultations:

  • May 31, 2011
    6:30 p.m. – 9 p.m. Langley Hampton Inn
    Rooms A, B & C
    19500 Langley Bypass
  • June 2, 2011
    6:30 p.m. – 9 p.m. SFU Surrey
    Rooms 5100 & 5140
    13450 102 Ave,
  • June 8, 2011 Changed to June 14, 2011
  • 6:30 p.m. – 9 p.m.Newton Seniors’ Centre Auditorium
    13775 70 Ave,

  • June 9, 2011
  • 6:30 p.m. – 9 p.m. Guildford Sheraton Hotel
    15269 104 Ave,

    Questionnaire – May 26- June 24 – click here for more information

    So now is your time to think about what the future of Surrey transportation should and could be. To recap, you can preregister for the webinar now, and get ready to roll up your sleeves and to help us figure the best options for Surrey transit come the end of the month!

    Reminder: fill out the Surrey Rapid Transit questionnaire today by noon!

    Just a quick note to say fill out the Surrey Rapid Transit questionnaire, if you haven’t already!

    Word from the web team is that it will be closing at NOON today, October 29, 2010, so get your input in now!

    Surrey Rapid Transit webinar clips now up on YouTube

    The Surrey Rapid Transit webinar clips are now up on YouTube!

    It’s in four parts, since the webinar was an hour and YouTube has a 15 minute time limit for clips. So check out part 1 above, and parts 2-4 below.

    If you’re looking to skip around the clips, here’s some guidance. The initial presentation is 35 minutes long (parts 1, 2, & a bit of 3), and the Q&A part goes for 25 minutes (parts 3 & 4). I’ve made a list of the questions asked in clips 3 and 4, and you can find those listed below the relevant clip.

    As well, we’ve put together answers to submitted questions that did not get covered during the webinar. Check out this PDF to see those questions and answers!

    Read more »

    Transportation fair in Surrey, Sat Oct 23

    One of the drawings submitted by the kids at the transportation fairs last weekend. Perhaps hover wheels will be in our transportation future!

    A reminder that there is a transportation fair on in Surrey tomorrow, Saturday, October 23, 2010!

    Learn about our system and comment on our future plans

    At the fairs, you’ll be able to examine and offer feedback on two of our upcoming plans:

    Participate, and you’ll be eligible to win one of ten monthly FareCards to be drawn at each fair. As well, there will be a chance for a grand prize: a year’s free transit, one given away at each fair.

    At the fairs, you can also learn about our transportation investments over the past ten years and how they’ve made an impact on the region. There will also be vintage buses on hand, activities for kids, hot dogs and drinks, and more. You can also enter our electronic fare card naming contest at the fair, to win an iPad and a year of free transit in 2013 — or just enter the contest here!

    Dates and locations

    October 23, 2010
    10 a.m. to 3 p.m.
    Chuck Bailey Recreation Centre

    We hope to see you there!