How to find and give support during the COVID-19 pandemic
A COVID-19 sign at YVR-Airport station During these challenging times, we want to make sure that all TransLink customers feel informed and can access…
Dispatching the frontlines: a look at “air traffic control” for Metro Vancouver Transit Police
Allison Hansell (front) and Jully Tmana (back) are police communications operators with Metro Vancouver Transit Police. When you travel on transit,…
Keeping the system open and accessible for those who need it
Ryan Mendoza is a people person. Being as hands on as possible and interacting with customers is what he likes best as a SkyTrain Attendant. “You…
Helping those helping us: a bus operator doing what he can
Noor Khan has been a bus operator for 13 years. He's always seen his job as being essential to keeping the region moving but these days he's seeing,…
From one frontline to another: restaurant worker serves up for the community
Ryu is a transit customer who takes the Canada Line to get his place of work. Ryu Fukazawa is an frontline worker that takes transit. He works at a…
Pulling the curtain back on who keeps SkyTrain operating
SkyTrain's Andrew Ferguson, a vehicle technician, and Annaliese Hunt, a control operator. As night descends, SkyTrain’s Operations and Maintenance…
Taking care of kids of frontline workers
Ava Jade works at a nonprofit childcare facility in Kitsilano, making sure that the kids of frontline workers are taken care of. (Photo courtesy of…
Bus operator embraces helping the community out
Bryan Stebbings has been a bus operator with Coast Mountain Bus Company for nearly four years. (Photo: Josh Neufeld Photography) "I'm just so…
“It’s a lifetime of freedom to travel”: Overcoming the fear of SkyTrain
Read the story of how Jon, a teen with autism, overcame the fear of boarding the SkyTrain with some help from Mo Hassabou from BCRTC (SkyTrain) and…
A 7 p.m. thank you for frontline workers, plus share your transit story and appreciation with us
Over the past week, every night at 7 p.m., a cheer has been ringing out across Metro Vancouver for healthcare workers and all frontline staff, and…
TransLink limits bus seating to promote physical distancing
Beginning from next week, TransLink will be limiting seating on buses in Metro Vancouver to enhance physical distancing measures. Roughly half the…
HandyDART fare collection suspended to protect operators and promote physical distancing
Beginning March 25, we are suspending fare collection on the HandyDART system. Because HandyDART fare payment can often require close interaction…
Minor service reductions and in-person customer service centre closures
Given significant ridership declines on transit due to social distancing measures in Metro Vancouver, TransLink will be making minor service…
TransLink moves to rear-door boarding on buses to promote social distancing
Beginning March 20, customers will be asked to board buses using the rear doors only where possible. Given TransLink cannot collect cash fares at…
A message to our customers on COVID-19
All of you are aware of the COVID-19 pandemic situation we are all facing. The magnitude of this public health crisis is unprecedented in our…
