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Translink Buzzer Blog

All aboard the first-ever Canada Day Express!

WCE Holiday Train

For the first time ever, West Coast Express will be running its newest holiday train on Saturday, July 1  – the Canada Day Express. This July 1 isn’t just any ole Canada Day, this year marks 150 years since Confederation. Given the significance of this sesquicentennial celebration we’re giving our riders an additional opportunity to check out some of the amazing celebratory events being held in and around Vancouver.

The Vancouver bound West Coast Express train will be leaving Mission at 11 a.m., arriving at Waterfront Station in Vancouver by 12:15 p.m. This will give riders plenty of time to experience all there is to offer at the various venues in Vancouver and beyond – before the train departs Waterfront at 7:00 p.m.

Don’t forget! The Evergreen Extension of the Millennium Line connects with West Coast Express Stations at Moody Centre Station and Coquitlam Central Station, so if return train schedules don’t fit with your party plans, you can connect through SkyTrain at one of these stations.

Regular fares apply for this special holiday train. Use your Compass Card or purchase a ticket at a Compass Vending Machine located at the West Coast Express stations.

We look forward to celebrating with you!

Author: Sarah Kertcher

The June 2017 issue of the Buzzer is now on the system

Happy almost summer Metro Vancouver! June Print Buzzer

This issue of the Buzzer takes a look at summer service changes, coming June 26.

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#MyTransLink – June 13, 2017

I’m pretty sure I’ve said this before, but it bears saying again – You guys sure set the transit photography bar high! In just six months, the #MyTransLink series has grown to almost 700 photos shared on Instagram and Twitter.

Photos from daily commutes, one off adventures, worldly travels and more.

This week in #MyTransLink is one of my faves to-date. Check out the drool worthy captures from some of Metro Vancouver’s most talented on-transit photogs!

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Get on board with the Surrey-Newton-Guildford LRT project – June 13 to July 7

Surrey Newton LRT

UPDATE – Nov, 06, 2018: In light of the resolution passed by the City of Surrey council we are pausing work on the Surrey-Newton-Guildford LRT Project and suspending the RFQ process while we await direction from the Mayors’ Council and the TransLink Board. Read the full statement from TransLink CEO Kevin Desmond here.

Curious about the plans for the Surrey-Newton-Guildford Light Rail Transit (LRT) line? You’re invited to attend an upcoming open house to learn more about Surrey LRT and share your thoughts.

On June 13, we’re kicking off the next round of consultation, in partnership with the City of Surrey. You may remember that back in January 2017 we launched the first phase of consultation and we heard from more than 500 people at in-person events and 4,000 people through our online survey and feedback forms. Now it’s your turn!

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Bus Route Buzz: Seasonal Summertime Changes 2017

Bus Route Buzz

That’s right, folks. The Buzzzzzz is back.

We know y’all are hitting the beach this summer, and we’re making sure you can get there!

Summer service changes are happening on June 26, meaning more trips to the beach and fun summer destinations and a lot of other great improvements. Many of these improvements are courtesy of the 10-Year Vision – bringing approximately $2 billion in investments in transit and transportation in Metro Vancouver.

Let’s check out the seasonal changes taking place.

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Join us for TransLink’s AGM and Open Board Meeting on June 23, 2017

AGM graphic

If you followed along with our TransLink On The Move series, you’ll recall we featured five weeks of highlights from our 2016 Annual Report.

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SeaBus 40th Birthday Kick off

Some celebrate their birthday over the course of a day, or even a week but here on The Buzzer Blog, we’re kicking off June with the start of a month long celebration for the SeaBus’ upcoming birthday. On June 17th, the SeaBus (or Sea•Bus as it was first named) turns the big Four-O! That’s right, four decades of SeaBus service through the Burrard Inlet between North Vancouver and downtown Vancouver.

To celebrate fabulous fourty, let’s throw it back to this amazing retro rarely before seen video from the archives!

Or take a more recent trip on the Burrard Otter II with SeaBus Captain Marvin Warnock!

Whether you rode the SeaBus way back then, or ride it today, we want to hear from you! Help us celebrate the berth of SeaBus by sharing your memories, new and old!

Share your SeaBus photos or stories, write a poem, draw a picture, or sing a song! It’s up to you, but if you share it on social media make sure to tag TransLink and use the hashtag #SeaBus40.

Author: Sarah Kertcher

Take the Commuter Challenge from June 4 – 10 and be less driven!

Commuter Challenge
First we had the Rush Hour Challenge, followed by Spring Bike To Work Week.

Now, it’s time to continue the sustainable transportation celebration with the Commuter Challenge!

What is the Commuter Challenge?

The Commuter Challenge is a week-long event held in conjunction with Canadian Environment Week, June 4–10, 2017.

This fun and friendly competition challenges Canadian cities and workplaces to leave their cars at home in favour of walking, cycling, carpooling/ride-sharing, taking transit and telecommuting.

Commuter Challenge BCHow to register

1. Register for the Commuter Challenge as an individual (or join an existing workplace team), workplace, or region.
2. Walk, cycle, carpool, take transit or telecommute during the event week (June 4 – 10).
3. You log your commutes online and watch your impacts add up!
4. Share your progress on social media using the hashtag #CommuterChallenge.

Join the multi-modal movement and celebrate, compete and win some great prizes while boosting both your physical and mental health!

Looking for additional multi-modal fun from May 29 – June 8? Take part in the City of North Vancouver Walk-Bike-Bus Scavenger Hunt! Check out the City of North Vancouver website for full details, and to download the passport.

Author: Sarah Kertcher

#MyTransLink – May 30, 2017

Welcome back to another week of #MyTransLink, a reader curated photo series featuring on-the-go transit shots from around Metro Vancouver. This week captures summer making it’s appearance around the region! Cityscapes, blue sky’s and sunsets on the horizon are just some of what you found interesting on and around the system this week. Check out all the snap happy shots below!

Dont know what to caption this… #photography #like4like #skytrain #vancity #mytranslink

A post shared by Francesca Ibay (@pinkypieeater) on

. . . . #seabus #sonya6000 #sonyalpha #silhouette #vancouverisawesome

A post shared by Paul H. Paulino (@paulhpaulino) on

Welcome home. #NewWestminster #skytrain #bridge #landscape #cityscape #mytranslink

A post shared by Cliff Blank (@cliffblank) on

Once again, thanks to all of our latest transit photographers for snapping and sharing your shots with us! Keep them coming!

Want to be featured on the blog?
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Sarah Kertcher

 

Westham Island Bridge repair work starting Monday, May 29, 2017

Westham Island Bridge

**UPDATE** June 1, 2017 – The repair work on Westham Island Bridge that was scheduled for between May 29 – June 23 has been deferred until fall 2017.

**UPDATE** May 30, 2017 – Construction work has been postponed until further notice. Please stay tuned for updates! 

We’re doing repairs to one of TransLink’s oldest assets, and possibly the Lower Mainland’s oldest car bridge, the Westham Island Bridge.

The 107-year-old swing bridge officially opened on March 29, 1910, and is the oldest of the five bridges TransLink owns and operates! This bridge is also the narrowest TransLink bridge and one of few remaining bridges containing wood components in Metro Vancouver.

This historic bridge connects Westham Island to the rest of Delta “closing” routinely to vehicle traffic when marine traffic passes underneath.

Beginning May 29th, and continuing for approximately 10 weekdays, the Westham Island Bridge will require no more than two brief closures per day of up to 30 minutes at a timebetween 9 a.m. and 3:30 p.m while construction crews work on the underside of the bridge. Information about the closures will be posted on roadside signage a day in advance.

To minimize disruptions, the closures will be similar to the stoppages that occur when the swing span opens for marine traffic.

Customers planning to use the Westham Island Bridge should allow 30 minutes of additional travel time to accommodate the work.

We understand the bridge is the only crossing to the island and we thank our customers for your patience while we do this important work to ensure the bridge remains safe and in a state of good repair.

Author: Sarah Kertcher

Victoria Day Holiday Service

customer alert skytrain

Monday, May 22nd is Victoria Day, better known as the May Long Weekend, May Long, May Two-Four, or May Run (really?!) – a Canadian public holiday in honour of Queen Victoria’s birthday.

So, what’s this mean for transit users?

This means we’re bringing you holiday service!

SkyTrain, Bus, and SeaBus services will operate on a Sunday/holiday schedule.

Expo Line passengers should allow for 15-20 minutes extra travel time. Millennium Line and Canada Line will operate normally.

West Coast Express service will not operate.

The Compass Customer Service Centre and Lost Property Office will be closed.

Holiday fares will be in effect, which means a one-zone fare will get you to your destination regardless of zones!

Regular week day service returns for all modes on Tuesday, May 23, 2017.

Know before you go!

Use our handy Trip Planner to check your route and schedule times prior to leaving. The information noted here is subject to change. For the latest and most up-to-date information, bookmark translink.ca on your mobile device so you can know on the go.

Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

Author: Sarah Kertcher

TransLink on the Move: Transportation Improvements

TransLink on the Move Transportation Improvements

Today wraps up our TransLink on the Move series. Over the past five weeks we’ve shared bite sized pieces from our 2016 Annual Report – Mark III SkyTrains, Evergreen Extension Stations, Ridership numbers, Compass, and now Transportation Investment.

You’ve likely heard about The Mayors’ Council’s 10-Year-Vision. Implementing this plan was the first step towards bringing Metro Vancouver the biggest transportation expansion in nearly a decade. With $2 Billion invested in transportation services, Phase One of the plan addresses some of our biggest rider complaints and aims to both reduce overcrowding on our transit system and ease congestion on our roadways. But there’s more to Phase One than new transit services and improvements. This first phase has additional region-wide impacts to alternative travel modes like cycling and walking paths, that brings real improvements to the way Metro Vancouver residents travel.

The next 10 years promise big things for transportation in Metro Vancouver and we hope you come along for the the ride.

Author: Sarah Kertcher

TransLink on the Move: Compass points the way

TransLink on the Move Fare gates

TransLink on the Move is back again with more info unpacked from the 2016 Annual Report. It’s amazing the changes a year can bring! Today, May 8th marks one year and one month since the full closure of all fare gates at SeaBus and SkyTrain Stations across the system. With Compass in full operation we now have 463 fare gates closed, including the recently opened, or rather closed, permanent Compass fare gates at Metrotown Station!

In year one, Compass celebrated 1 Million active Compass Cards on the system, as well as full integration into our two secure bike parkades! One card loaded with Stored Value gets transit travel and bike parking all in one!

You asked, we listened! Earlier this year, due in part to overwhelming customer demand, we lowered the minimum Stored Value requirement on your Adult Compass Card from $10 to $5, making transit more accessible to more customers.

And that’s not all on the Compass front! Our recent partnership with United Way Lower Mainland brought five Compass Donation Kiosks to SkyTrain Stations across Vancouver giving customers the ability to donate their unregistered Compass Cards to a great cause.
Year one has been chock-full of great Compass News, and we’re excited to see where the future of Compass takes us!
Want to know more about highlights to the transit system in 2016?
Stay tuned to the blog for a new feature every week!
Author: Sarah Kertcher

Ridership is on the rise: Q1 2017 reports continued growth

Q1 2017 Infographic

The annual trend of breaking ridership records continues through the first quarter of 2017. A 5.6% increase in individual Boardings, and a 5.1% increase in Journeys (number of start-to-finish trips taken on transit) shows transit ridership growing significantly compared to the same period last year.

Contributing to the growth is an increase in the number of average weekday Boardings for all modes with the exception of West Coast Express which saw a slight decrease.

  • Expo/Millennium Line – up 13.8%
  • Canada Line – up 7%
  • Bus – up 4.6%
  • SeaBus – up 3.6%
  • West Coast Express – down 5.8%

Explanation of growth

Various key factors play a role in ridership growth. We have identified some of the biggest players:

Transit Service Hours – Overall increased service hours in 2017 including the implementation of the Evergreen Extension.

Number of working days – There were 2 more working days in Q1 of 2017 over the previous year.

Weather – Metro Vancouver saw unseasonably cold and snowy conditions this winter. While the impact of weather on transit is not clear, data shows that commuters often substitute modes from walking/cycling to transit/driving during inclement weather.

Fuel Prices – Fuel prices in Q1 of 2017 averaged 15% higher than during the same time last year, and is a likely cause for commuters to park their vehicles and hop on transit.

Transit Fare Prices – With no change in transit fares over the past year, transit remains an attractive option.

Economic Growth & Activities – Various economic factors have contributed to growing ridership such as highest new housing starts, increased tourism, increased retail sales, and increased population and employment.

For more information check out our Accountability Centre.

Author: Sarah Kertcher

TransLink on the Move: Looking back on record ridership

TransLink on the Move Ridership

For TransLink on the Move this week, our five week series where we look at some of the many highlights from our 2016 Annual Report, we’re taking a look back on ridership from 2016 where we logged 384.83 million boardings! Our highest ever!

Last year saw an increase of 4.5% over 2015’s ridership levels, and we have YOU, our riders to thank for that! Thank you for helping us build and maintain momentum. We are proud of the work we do, and strive to continue improving with a commitment to focus on what matters to our customers.

Snapshot

In 2016, we launched our new Accountability Centre, a one-stop-shop in tracking performance of our regional transportation system, as well as customer satisfaction to ensure we’re meeting our goals and satisfying customer needs.

Want to know more about highlights to the transit system in 2016?
Stay tuned to the blog for a new feature every week!

Author: Sarah Kertcher