We’ve recently posted our 2016 Annual Report. For those of you who are unable to comb through it, we’re picking out some highlights among many for our TransLink on the Move series. First up, new SkyTrains!
Last year was a big year for transit in Metro Vancouver. One of the improvements we made was adding seven new Mark III trains to our fleet! That’s 28 additional SkyTrain cars on the system. Our passengers can now enjoy an enhanced transit experience with a more spacious ride, less noise and more natural light. The new Mark III SkyTrain cars are equipped to hold more passengers with extra space for wheelchairs, bikes and strollers than their Mark I & Mark II counterparts.
The Mark III’s journey started back in October of 2015 when they left the Bombardier facility in Ontario to begin the cross country journey out West to our SkyTrain OMC yard in Burnaby.
The big day arrived on August 18th, 2016, with all of the anticipated fan fare! The first Mark III car entered service with SkyTrain President & General Manager Vivienne King and TransLink CEO Kevin Desmond on board, among a host of excited transit enthusiasts.
Want to know more about highlights to the transit system in 2016? We’ll be posting one a week for the next four weeks.
You Metro Vancouver transit riders and enthusiasts don’t seem to disappoint with your amazing transit shots! Since we started this social media photo series, you’ve shared over 400 photos with us across all platforms!
Let’s check out what you guys have captured since last time!
March is Fraud Prevention Month and before the month comes to a close, we’re giving you a friendly reminder to register your Compass Card!
One of the added benefits of the Compass system is that it’s far safer and more secure than our old paper fare media.
Did you know?!
When you register your Compass Card online at compasscard.ca, you can to take advantage of AutoLoad, valuable record keeping information such as trip and purchase information and Balance Protection.
With Balance Protection, users can report their Compass Cards lost or stolen and any passes or Stored Value will be transferred to a new Compass Card. Additionally, a found registered Compass Card can easily be returned to it’s owner.
750,000 of our 1.1 million Compass Cards are currently registered and we’d love to see that number grow!
January kicked off with the start of the 14th Annual Pacific Northwest Real Estate Challenge. This annual event was hosted by NAIOP’s Vancouver Chapter and marked the first time in history that this competition has been held on Canadian soil.
About the Pacific Northwest Real Estate Challenge
The Pacific Northwest Real Estate Challenge has teams consisting of real estate program students from various Northwest universities competing for the best design of a high profile development in a major metropolitan area.
Each team must design and propose a development and strategy that may be implemented after the competition.
This year, TransLink partnered with NAIOP to have students propose plans for Coquitlam Central Station on the Evergreen Extension, a 14-acre project with a high volume of transit, residents and commuters.
On March 9th, less than eight weeks from the first site visit, teams presented their final development to a panel of judges, TransLink officials, and members of the commercial real estate industry.
The home team from UBC finished ahead of University of Washington and Portland State, winning the NAIOP Bob Filley Cup and the potential opportunity to have their plan implemented by TransLink.
“It was a difficult decision to make, as we were very impressed with all of the proposals from the students,” said Guy Akester, Director of Real Estate Programs & Partnerships at TransLink. “Coquitlam Central Station is a very important and critical transportation hub. Ultimately we were looking for a highly walkable, mixed-use site that brings the community together. The UBC students were able to deliver this on all fronts.”
This annual event takes place at Kitsilano beach in Vancouver, with the support of other police agencies and organizations, Polar Plunge participants are #FreezinForAReason raising money in support of adults and children with intellectual disabilities providing the opportunity to participate and excel in sporting activities.
Transit Police have supported Special Olympics BC in a variety of ways over the past number of years, from fundraising through the BC Law Enforcement Torch Run, an overtime drive for personal donation by staff, an annual golf tournament and of course this event – the Polar Plunge.
Transit Police surpassed their fundraising goal for this event, however if you’re interested in giving back and supporting a great cause or learning more, check out the Transit Police Polar Plunge page.
Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:
Canada Line kiosks
Vancouver City Centre
Expo Line kiosks
Granville Station (Dunsmuir exit)
Compass Customer Service Centre (Stadium–Chinatown Station)
We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.
Transit plays an important role in helping people live full successful lives, whether it’s going to work, job interviews, healthcare appointments or other activities that enrich their lives.
“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”
To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. Both the deposit and balance of unregistered Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.
We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.
This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.
For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.
There is no denying that Mother Nature has not been kind to Metro Vancouver roads this winter season. Our Public Transit system has been no exception to this. Part of the TransLink mission is to provide a sustainable transportation network for our customers and this has proven challenging of late.
The past few days have been tough on commuters across Metro Vancouver, but for Canada Line passengers impacted by recent major delays, we know that a tough commute has been made even more difficult. We extend our sincere apologies to our customers for those service disruptions.
The unprecedented weather patterns and environmental conditions have presented us with many challenges, including in a particularly steep area over the Fraser River (the North Arm Bridge). Because of the steep grade, trains require full power when travelling through this section of the bridge, and Canada Line believes ice buildup on the power rail is the likely cause of the disruptions.
With more wintry weather in the forecast, we’re working diligently to reduce the likelihood of this issue repeating itself. Please be assured that we remain committed to dedicating the necessary resources in doing everything possible to prevent recurrence.
Once again, we apologize for the delays and appreciate your patience and support as our teams work to keep you moving through this weather.
With the possibility of two to five centimeters of snow falling tomorrow and possibly into the weekend, here are some of the ways our operations team is preparing to keep you moving through snow and slushy wintry conditions:
We work closely with our municipal partners to have bus routes plowed first.
If a street is not plowed, operators may refrain from pulling into bus stops to avoid getting stuck. In these cases, operators will stop in an area that is safe and accessible for riders.
Trolley de-icer trucks will spray the entire trolley overhead system if there is a forecast risk of frost or ice.
SkyTrain power rail and collector shoes on the trains will be de-iced, and de-icing stations set up in covered areas and tunnels.
Measures are also taken to ensure rail switches are protected from freezing.
During times of heavy overnight snow, SkyTrain will run throughout the night to keep tracks clear.
Where possible, articulated buses are replaced by traditional coaches as they’re more agile and better equipped to handle hills or streets with poor conditions.
Know before you go. If there’s snow or ice, ensure you plan ahead with Trip Planner or m.translink.ca on your mobile device, and make sure to allow yourself extra commuting time.
Sign up for transit alerts so you’ll be the first to know if there are changes in the transit schedule.
Follow our customer information team on Twitter (@translink) and save their number (604) 953-3333 on your mobile device.
Snowy floors can become slippery floors. Where possible, kick the snow from your shoes before getting on the your chosen mode of transit. Use handrails and please be courteous to other passengers and don’t put your feet up on open seats.
While your ride will be climate controlled, we can’t control the temperature outside of our vehicles. Make sure that you’re dressed warmly for your trip to and from your stop.
Please remember that transit is a popular choice on snowy days, therefore you may see more people out than usual. Always use your common transit sense to ensure a comfortable ride for everyone.
Are you ready for spring, or excited for this wintry rewind?
If you haven’t heard, we’re currently looking for busloads of new operators to help us move the region.
Being a Coast Mountain Bus Operator is an amazingly rewarding career. With over 1,300 Conventional buses and 140 Community Shuttle buses in our fleet, we’re once again adding drivers to keep the wheels on the bus going ’round and ’round.
Our Transit Operators play a vital role in keeping our region moving, literally, and with ridership in the region growing at a rapid pace, and we’re looking for motivated, energetic and customer-centric people like you to hop on board!
Want to get an inside look at what it’s like to be a Bus Operator? Join us this Friday, February 3rd, 2017 at 1:00pm PST on Reddit for an AMA (Ask Me Anything) with one of our very own seasoned Bus Operators! Come prepared with your questions about what it’s like moving people each day, how you apply, or anything else related to what it’s like to be a Bus Operator. If you can’t make it to the AMA, post your question below and we’ll do our best to answer it during the AMA.
If you’re interested in applying online, check out our video tutorial on how to use our careers page!
If you’ve lost faith in the kindness of strangers, this story is for you!
One of our riders, Kajal, shared with us a heartwarming story of an elderly lady sharing kindness and “hugs” on a recent transit trip.
I was on the 4 bus on Tuesday around 1pm when a lovely old lady with a walker came and sat beside me. She struck up a conversation with a gentleman sitting across from him who was offering his seat up for her so she could be more comfortable. Refusing, she in turn responded that she wanted to give him something.
Seeing his confused look, she pulled out a stack of these little cards with “hug” expressed in bold red letters. Laughing, she began distributing cards to everyone on the bus. Soon, everyone on the bus had received a hug save for me.
When she saw me sitting beside her laughing, she exclaimed “did you get a hug? You didn’t! You have to holler at me, I’m 92 years old so I don’t hear very well!” and with a beautiful smile, she passed a card to me.
As I exited the bus, I could hear her spreading joy among strangers who felt like familiar friends. Days like these I appreciate Vancouver more and more.
After sharing this story on our Instagram Channel, we quickly realized that Kajal’s story is not unique! Azalea also met our lovely “hugs” lady, and knows her by the name of Anne, a 90 something transit rider who loves the bus and a good pizza from Main & Hastings!