Which one of the 5 TransLink customer mindsets are you?

TransLink has launched a new Customer Experience Action Plan outlining how we can improve your ride, based on your needs. The reasons you take…


image of a woman getting on a bus with a bus operator smiling at her

How TransLink is improving customer service over the next 5 years

TransLink’s new Customer Experience Action Plan includes 40 major projects and initiatives to better serve the changing needs of customers over the…


A red, thank you note that says:

In search of the SkyTrain Attendant behind the kind note

Remember when someone did a random act of kindness for you? Or the time you did it for someone else? For Sera Oh, it happened on the SkyTrain. But in…


The Millennium Line at Brentwood Town Centre.

Here’s why Brentwood Town Centre Station is getting a makeover

Have you ever been at the mercy of the elements on Brentwood Station’s south stairwell? Are you tired of being tormented by all that wind, rain, and…


What happened to the Mark IV?

As you may have heard, we recently unveiled a mock-up of our new Mark V SkyTrain cars. The new design was based on feedback we received from a 2019…


TransLink Staff Picks: Greg

Welcome to TransLink Staff Picks! Here on The Buzzer we’re always trying to give our readers ideas for destinations and daytrips to take while using…


TransLink and City of Richmond break ground on new Canada Line station

Construction begins today on a new Canada Line SkyTrain station that will help deliver better transit to the City of Richmond and the Capstan Village…


Rail grinding at Waterfront Station

2020 in Review: SkyTrain on track with improving the customer experience

Michel Ladrak, President and General Manager of British Columbia Rapid Transit Company, reflects on SkyTrain's accomplishments over the last year…


National Indigenous Peoples Day 2021 graphic

TransLink takes you to National Indigenous Peoples Day events

June 21 is National Indigenous Peoples Day – a day recognizing and celebrating the cultures, contributions, and diversity of First Nations, Inuit,…


Jenny Chung at a community event in 2019.

How a community-first approach makes a difference for Transit Police

This May we’ve been championing some of our employees across the TransLink network to celebrate Asian Heritage Month. Our diversity is one of our…


A mom and two children wearing masks looking at a transit map

Transit-friendly ways to celebrate mom in Metro Vancouver

This Mother's Day you may have to dig deep to find a creative way to celebrate the mom in your life. Whether you're able to show your love and…


TransLink's

May the 4th be with you – how we celebrate Star Wars

Happy Star Wars Day! It’s an awesome time to be a Star Wars fan with all new TV series like The Bad Batch, The Mandalorian for us to watch with new…


35 years of Expo 86: re-learning lessons on transportation

2021 marks the 35th anniversary  of Expo 86, an event that thrust Vancouver into the world spotlight and helped redefine Metro Vancouver as a global…


SkyTrain and bus at Lincoln Station

Take this international survey on bus and SkyTrain, Apr. 12 – May 9

TransLink is a part of the International Bus Benchmarking Group (IBBG) and CoMET and Nova benchmarking groups, which measure the performance of…


The SkyBridge under construction (Photo by Gordie McDonald, NWPF photo no. 2467)

The SkyBridge, one of the world’s longest transit-only bridges (PHOTOS)

Ride the SkyTrain between Columbia and Scott Road Stations and you’re treated to amazing views of the Fraser River (and the iconic Pattullo Bridge…


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