ALERT! : More info
Translink Buzzer Blog

TransLink highlights opportunities to speed up Metro Vancouver buses

More than 25 quick changes could save customers time and improve regional transit

TransLink is releasing its assessment of near-term opportunities for municipal projects aimed at improving bus travel times around Metro Vancouver while also improving the overall flow of traffic during the pandemic. TransLink has identified more than 25 bus priority opportunities that could be implemented quickly with little impact on surrounding areas.

Read more »

Our new report highlights the success story of our entire region in 2019

We just released the 2019 Transit Service Performance Review (TSPR)! This is basically a report card on transit service. It provides a comprehensive review of ridership and service productivity for bus, SeaBus, SkyTrain, West Coast Express and HandyDART.

You can find the full report, complementary resources, and CSV files here

By using the data in the TSPR we can identify opportunities to reduce overcrowding, improve performance and reliability and meet the needs of our customers as the region continues to grow.

Given the significant impact of COVID-19 on our ridership in 2020, we are now facing an entirely new set of circumstances. While the data provided by the report is less relevant for immediate planning purposes, the 2019 TSPR will be instrumental as we map out our blueprint for ridership recovery in 2020 and beyond.  Read more »

This is how to take public transit (bus) from Vancouver to Victoria and back

Don’t let the lack of a car stop you from exploring our beautiful capital city, Victoria, this summer because you can easily take public transit to get there! You can visit Tourism Victoria‘s website for all the city has to offer.

In total, the trip from Vancouver to Victoria will take you about four hours, so plan accordingly whether you’d like to do a day trip or spend an entire weekend there. You’ll be riding with BC Transit, BC Ferries and TransLink, so there will be three separate fares.

Check list before you go

  • A face covering for all styles of transportation
  • $5 in coins for your BC Transit fare – $2.50 in coins to pay the fare for the bus ride from the Swartz Bay Ferry Terminal to downtown Victoria, and another $2.50 for the return trip. Alternatively, you can purchase a BC Transit DayPASS for $5 for unlimited travel for the entire day on any route! You can find all fare details at bctransit.com/victoria.
  • Your TransLink fare, which varies depending on how many zones you travel. You can easily estimate your fare on our website.
    • For a trip from downtown Vancouver, it’s a two zone fare, which means you’ll need a Compass Card with at least $6.90 in Stored Value, or $8.50 in cash to cover a return trip.

Read more »

Celebrate #VanVirtualPride this year and enter a draw for a Pride-themed face covering

This year, we’ll be celebrating Vancouver Pride a little differently! The Vancouver Pride Society has re-imagined the annual event as a virtual one.

There will be an amazing line-up of events from all-ages family events to educational opportunities to dance parties, starting on Monday, July 27 through Sunday, August 2. Check out their 2020 event lineup! All will be live streamed to their FacebookYouTube and Twitch pages. The virtual Vancouver Pride Parade begins on Sunday, August 2 at 1 p.m.

Read more »

TransLink completes Nanaimo Exchange renovations

Customers returning to transit can now make full use of the revamped Nanaimo Exchange. The refurbished bus exchange now offers several new and improved features to enhance the customer experience such as a new plaza to improve pedestrian and cyclist safety and public artwork highlighting the history of the station.

The upgrades include:

  • New bus shelters, benches, and landscaping to provide more space
  • A new plaza to reduce crowding and improve customer flow
  • Enhanced lighting and sightlines to increase safety
  • A new layout to simplify pedestrian, cyclist, and bus flow
  • Improvements to BC Parkway in and near the Exchange
  • A public art piece illustrating historical sites and events on our transit network

Read more »

TransLink welcomes aboard Guide and Service Dogs-in-Training

TransLink’s opening the doors to the Vancouver Transit Centre bus depot to dozens of Guide and Service Dogs-in-Training. The new recruits will be familiarized with several buses repeatedly, in order to accelerate their training. This is important given their training schedule has fallen behind due to COVID-19.

“COVID-19 has been a real challenge for everyone and I’m pleased to support the training of Service and Guide Dogs in any way we can,” says Coast Mountain Bus Company President Michael McDaniel. “I hope this training can help get trained Guide and Service Dogs to the people who need them as quickly as possible.” Read more »

15 years of the low-floor trolleybus in Metro Vancouver

Trolleybuses have been a part of Metro Vancouver’s transportation network for more than 70 years!

The very first was a Canadian Car Brill T-44 , which hit the roads on August 16, 1948, after the streetcar network was decommissioned in a “rails-to-rubber” conversion.

Like all other buses at the time, it was a high-floor bus, which meant you had to walk up a flight of stairs to board. As the fleet renewed and expanded over the years, they were all high-floor buses because the low floor, which is common today, didn’t exist.

It all changed on July 20, 2005 – 15 years ago – we were handed the keys to a prototype low-floor trolleybus at Stanley Park.

Read more »

New planning tool simplifies regional truck navigation

Truck Route Planner to optimize travel patterns for Metro Vancouver truck operators

TransLink and the Government of British Columbia are releasing the Truck Route Planner, an online tool to help commercial vehicle operators plan their trips. This tool is the first of its kind in Canada to plan truck routes with a holistic picture of the region’s commercial vehicle network.

Read more »

TransLink completes Granville Station upgrades

Longest escalators in Metro Vancouver replaced as part of station overhaul

The newly upgraded Granville Station is set to reopen with six new escalators to improve customer experience. Three of the new escalators are the longest in Metro Vancouver with over 500 steps in total. Two entrances at Granville and Seymour streets will also reopen.

Starting on July 17, customers travelling through Granville Station will have access to:

  • Six new escalators with enhanced safety, durability, and reliability
  • New wayfinding signage and monitors displaying the next arriving trains
  • Granville Station’s main entrance from Granville Street
  • Granville Station’s Seymour Street entrance and staircase

Read more »

Fluffy appearances on transit

Transit is coming back to life and we’re excited to welcome more of you on the system in the upcoming months! Our ridership has been always diverse  🐶🙋‍♂️👩🦆  and in the past some of our special furry friends, both real and illustrated ones, have made an appearance on the system.

Join us for a walk down the memory lane for some of the most memorable fluffy appearances. Read more »

Face coverings now available in the TransLink Store

The TransLink store has you covered this summer. After launching authentic transit maps from the system a few weeks ago, the TransLink Store’s now bringing you face coverings!

The face covering features a unique pattern consisting of TransLink’s symbols for bus, SkyTrain, SeaBus and West Coast Express. TransLink’s T icon accents the face covering in the top left corner.

It’s available in a multi-colour and two-tone design, and in adult and kids’ size (approximately for ages 4 to 10).

Double up and save with a two pack (one adult two-tone design and one adult multi-colour design) or a family pack (the multi-colour design in both adult and kids, and the two-tone design in adult and kids). Read more »

Bus Services staff helping to keep transit clean

.

Keeping our employees and customers safe and healthy during the COVID-19 pandemic has been our priority. Across the system, we’ve enhanced our cleaning procedures, equipped buses with temporary barriers and reinforced physical distancing measures.

The servicepersons on our Bus Services team have been fundamental in this effort – their dedication, adaptability and incredible work ethic have helped Coast Mountain Bus Company deliver transit services to thousands of people who rely on us. Read more »

Bus operator wrangles geese away from busy intersection in Vancouver

Photo: Mathew Bond

If you’d told bus operator Kelly Podlubny he’d be escorting a gaggle of geese across the busy intersection of Main and Terminal during his shift on July 6, he wouldn’t have believed you.

In a video posted to Twitter by Mathew Bond, a District of North Vancouver councillor, that has gone viral with more than 10,500 views, Kelly is seen clapping his hands to herd the geese away. Read more »

SeaBus service increasing to meet growing demand

Sailings to occur every 15-minutes during peak hours

Beginning Monday, weekday SeaBus departures will occur every 15 minutes between 7:00 and 9:30 a.m. and between 3:00 and 6:30 p.m. This boost from sailings occurring every 30-minutes will help to accommodate demand and provide more space for customers during peak hours. Demand is expected to continue increasing as B.C.’s economy re-opens and as British Columbians undertake more travel within the province this summer. Read more »

How roommates on the Customer Information team help keep transit moving during COVID-19

Remote work has become a new norm for many of us in the era of COVID-19. For our Customer Information (CI) team, this meant leaving a small but bustling hive at the North Surrey Office, where real-time alerts are sent out, updates are received, and hundreds of customer questions are answered.

Working from home (WFH) was quite a readjustment for the team in numerous ways. For Michael Robertson and Cam Muirhead, Customer Information Work Leaders, one thing has remained constant – a good daily face-to-face dose of work banter and chuckles with a desk buddy, which, we’re sure, many of us missed so much. The thing is Mike and Cam are roommates!

We of course couldn’t miss the chance of talking to this awesome CI duo about their ‘co-working at home’ experience and how CI worked during these most uncertain times.

Mike and Cam met while working at Coast Mountain Bus company (CMBC – the bus company that’s part of the TransLink enterprise)  in 2013. They’ve always gotten along in-and-outside of the workplace, so when in the end of 2019, Cam was looking for a new place to stay and Mike was in need of a roommate, they decided to team-up for a mutually beneficial living arrangement.

Mike (on the left) and Cam (on the right), customer information work leaders

How was your experience working from home as roommates during COVID-19?

Cam: COVID-19 was first announced as a global pandemic on March 11th. Initially, like everyone else, we couldn’t anticipate what this would entail. Read more »