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Translink Buzzer Blog

Better bus connections are coming for West Coast Express riders!

Attention all West Coast Express riders!

Some of the bus schedules that connect to the West Coast Express were changed on December 19 as part of our regular service changes.

Since that time, you’ve reached out by phone, email, Twitter and other channels to tell us that the changes to some routes made for tight connections between bus and West Coast Express.

We are listening and we’re making changes to reflect the feedback!

Starting Monday, January 30, 2017 the schedules of the following routes will change:

171 Fremont trips departing Coquitlam Central Station weekdays at 6:57 a.m. and 7:27 a.m. will now leave 2 minutes earlier at 6:55 a.m. and 3 minutes earlier at 7:24 a.m.

171 Coquitlam Central Station trips departing Fremont and Dominion weekdays at 7:20 a.m. and 7:50 a.m. will now leave 2 minutes earlier at 7:18 a.m. and 7:48 a.m.

172 Riverside trips departing Coquitlam Central Station weekdays at 6:54 a.m. and 7:24 a.m. will now leave 2 minutes earlier at 6:52 a.m. and 7:22 a.m.

172 Coquitlam Central Station trips departing Dominion and Fremont weekdays at 7:10 a.m. and 7:40 a.m. will now leave 2 minutes earlier at 7:08 a.m. and 3 minutes earlier at 7:37 a.m.

180 Moody Centre Station trips departing from Lougheed Station weekdays between 6:18 a.m. until 8:05 a.m. will now leave 2 minutes earlier.

180 Lougheed Station trips departing from Moody Centre Station weekdays between 5:42 a.m. until 7:32 a.m. will now leave 2 minutes earlier.

182 Moody Centre Station/Belcarra All weekday trip times have been adjusted to better reflect conditions and to connect with the West Coast Express.

184 Moody Centre Station trip departing from Panorama at Lansdowne weekdays at 6:20 a.m. will now leave 5 minutes earlier at 6:15 a.m.

185 Lansdowne trip departing Coquitlam Central Station weekdays at 6:05 a.m. will now leave 5 minutes earlier at 6:00 a.m.

In some cases the bus will arrive earlier than it does today so be sure to check Trip Planner or Bus Schedules for specific route schedules.

Thank you to those who have let us know about these issues! If you continue to have connection problems, let us know by calling 604-953-3333 or by filling out our Customer Feedback Form.

For more details on the schedule changes, visit our Alerts Page.
Have bus route or transit planning questions for #DenisThePlanner? Comment below!

Author: Adrienne Coling

Celebrate the Chinese New Year with parades and events around Metro Vancouver

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2017 is the year of the rooster

Cock-a-doodle-doo! It’s almost the year of the rooster in the lunar calendar.

The Chinese New Year, also known as the Spring Festival in China, is this Saturday, January 28 and there are lots of activities around the region to ring in this new year.

One of the bigger celebrations is in Richmond at the Aberdeen Centre which boasts the largest Chinese New Year celebration in North America and is easily accessed from the Canada Line!

The events at Aberdeen are already underway with the Chinese New Year Flower and gift fair. Next up is the countdown on Friday then the Golden Dragon and Lion dance on Saturday.

For more Chinese New Year fun, head to Lonsdale Quay on the North Shore, a special Chinese New Year dinner at the Cloverdale Rec Centre in Surrey or check out FlyOver Canada’s special showing of Flight of the Dragon at Canada Place until February 26.

Another popular celebration is the 44th Vancouver Chinatown Spring Festival Parade at 11 a.m. on Sunday, January 29.

Map-2017From 5 a.m. until 4 p.m., Pender, Carrall, Columbia and Gore will be closed.

The following bus detours will apply to allow for the parade route:

5 a.m. to 4 p.m.

50 Waterfront Regular route to temporary terminus on Cambie & Pender.
50 False Creek From temporary terminus on Cambie at Pender via Cambie, Georgia, Seymour, Cordova, regular route.

9 a.m. to 4 p.m.

23 Davie Regular route to Quebec & Expo Blvd then Expo Blvd regular route.
23 Main Regular route to Pacific Blvd & Abbott then Pacific Blvd regular route.
210 Vancouver Regular route to Powell & Main, then via Powell, Water, Cordova, Howe, regular route.
211 Vancouver Regular route to Powell & Main, then via Powell, Water, Cordova, Howe, regular route.
3 Downtown Regular route to Main & Dunsmuir Viaduct, then via Dunsmuir, Homer, Hastings, regular route.
3 Main Regular route to Cordova & Cambie, then via Cambie, Georgia, Main, regular route.
4 UBC Regular route to Main & Hastings then via Hastings, Granville, regular route.
7 Dunbar Regular route to Main & Hastings then via Hastings, Granville, regular route.
8 Downtown Regular route to Main & Dunsmuir Viaduct, then via Dunsmuir, Homer, Hastings, regular route.
8 Fraser Regular route to Cordova & Cambie, then via Cambie, Georgia, Main, regular route.
19 Metrotown Regular route to Pender & Cambie then via Cambie, Georgia, Georgia Viaduct Main, regular route.
19 Stanley Park Regular route to Main & Dunsmuir Viaduct, then via Dunsmuir, Homer, Hastings, regular route.
22 Knight Regular route to Pender & Cambie then via Cambie, Georgia, Georgia Viaduct, Prior, regular route.
22 Downtown Regular route to Prior & Gore then via Prior, Dunsmuir Viaduct, Dunsmuir Homer, Pender, regular route.

For more information including bus detours maps, visit translink.ca/alerts.

Kung Hei Fat Choi!!

Author: Adrienne Coling

Introducing our brand new Accountability Centre!

Snapshot
Ridership in 2016 was at an all time high. TransLink’s service area covers more than 1,800 square kilometres. That means that over 90% of the region’s population either lives or works within walking distance of transit.

Do you like numbers and facts like that? Well then, I’d like to introduce you to the TransLink Accountability Centre.

This is your one-stop-shop for the TransLink “big” picture as we focus on a system that is customer-focused as well as being financially and environmentally sustainable.

Here’s what you’ll find in the Accountability Centre (translink.ca/accountabilitycentre):

  • Regional Snapshot – what we do and where we go, including cycling infrastructure and the Major Road Network.
  • Performance Dashboard – performance indicators in six categories; Ridership, Customer Satisfaction, Safety and Security, Service Quality, Efficiency, Environment.
  • Transparency – links to our corporate reports, meetings and Freedom of Information requests.

Our mandate is to get you where you need to go in a safe and efficient manner on buses and by rail and sea. We also know the importance of monitoring our services and examine how we can strive to be better delivering our service and more transparent to our riders.

This is version 1.0 of the centre and we’ll be improving as we go.

So, how can we make it better? What numbers and other items would you like to see?

Leave a comment and let us know because we want to make it as good as we can for you, our customers!

Author: Adrienne Coling

Customer Alert: Canada Line maintenance on January 30, 2017

Canada Line at YVR.

Canada Line at YVR.

On Monday, January 30th between 11:40 p.m. and end of service, there will be no Canada Line service from YVR to any of the Sea Island Stations due to important switch maintenance.

To accommodate passengers during this time, there will be a shuttle bus between the airport and Templeton Station running at the same frequency as trains during late evening; every twenty minutes.

Riders are encouraged to allow for an extra 15 minutes of travel time.

There will be attendants on hand at both YVR and Templeton to help direct passengers to the bus pick-up locations.

Have questions or concerns?
Reach out to Customer Information on Twitter or by phone at 604.953.3333.

Author: Adrienne Coling

Bus stop changes at 29th Avenue Station

 

Phase one bus stop moves

Route 16 and 33 bus stops will temporarily move as of January 24.

TransLink will be upgrading the 29th Avenue Station Exchange to improve customer access, safety and security.

During this upgrade work, temporary traffic patterns and bus stop location changes will occur.

Until mid-February, the regular stops for the 16 and 33 buses will be moved outside the bus loop.

The number 16 bus bay has been relocated to north side of 29th Avenue.

The number 33 bus bay has been relocated to south side of 29th Avenue.

The upgrades for this exchange will include:

  • A new bus bay to allow all buses to pick up and drop off within the bus loop.
  • Improved lighting, glass shelters and lower profile landscaping to make the bus loop more visible and safer.
  • Three new crosswalks to improve safety and access tot he bus loop and station.
  • New bus stop ID poles with braille and tactile strips to meet accessibility standards and better direct customers.

The entire project is set to wrap up Summer 2017.

For more information about upcoming bus stop changes at this station,
call Customer Information at 604.953.3333 or visit translink.ca/alerts and click the alerts tab.

Author: Adrienne Coling

My TransLink – January 24, 2017

Welcome to the first official post of My TransLink!

A couple of weeks ago, we asked you to be our photographers on your commute and share with us your transit pics from across the system on social media.

The social team wants to share your content, your views of transit and our community.

Here are just a few from the first installment – including some very snowy scenes!

As seen from the Skytrain.

A video posted by Trevor Jansen (@tr3vorjans3n) on

The next station is… Inlet Centre.

A photo posted by Juan M. Sanchez (@jmsuncheese) on

the night shift #TransLink #Buses #NightRides #Vancouver #SFU #burnaby #mytranslink

A photo posted by Kobie Huang (@kobiehuang) on

Thanks to everyone for their photos. Keep them coming!

Want to be featured on the blog?
Follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Adrienne Coling

Have your say! Millennium Line Broadway extension open houses begin January 28, 2017

Broadway
First Surrey now Broadway – the first phase of 10-Year Vision is allowing us to kick off some major (and much needed) transit projects in Metro Vancouver!

Are you looking to be a part of the planning phases of the Millennium Line’s Broadway extension? Then you’ve come to the right place!

We’ve got three drop-in open houses for you hosted by TransLink and the City of Vancouver.

Get involved!

Saturday, January 28, 2017
1 p.m. to 5 p.m.
Douglas Park Community Centre
801 West 22nd Avenue

Tuesday, January 31, 2017
4 p.m. to 8 p.m.
Croatian Cultural Centre
3250 Commercial Drive

Wednesday, February 1, 2017
4 p.m. to 8 p.m.
Ukranian Orthodox Cathedral
154 East 10th Avenue

For more information, email broadwayextension@translink.ca.
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

Links and Tidbits – January 20, 2017

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

»   Have you heard? TransLink has kicked off a bevy of transit improvements with the 10-Year Vision!

»   Rotterdam transit in the Netherlands is going cashless!

»   If you need some help with your transit etiquette, take a look at this handy list of “how not to be a jerk on transit.”

»   Transit makes beautiful music in this new subway inspired musical.

»   Vancouver wasn’t the only city to drop trou’ for a transit ride this winter. Check out our T. dot counterparts!

»   Trump’s face seems to be everywhere lately… including transit maps? Once seen, cannot unsee!

»   Why is everyone trying to tell us all the germs and bacteria that live on transit?? *shudder*

»   NYC’s got a brand new subway line – one that was planned nearly a century ago and it’s got some amazing art pieces.

New York City plans to save the post-election “Subway Therapy” sticky notes forever

»   More books on transit – this time in New Zealand. I full support this awesome movement

»   ^^ This 11-year-old is channeling some Lucy from Peanuts by offering advice for a small fee in the subway.

»   Like transit swag? Check out these mini metro maps turned into pins, wall hangings and even mugs!

»   14 NYC subway facts that will cause you anxiety.

»   Now, 14 unappreciated subway moments that make your day.

»   Trolley bus fans unite! Looks like the tech some of our fleet uses is pretty popular.

»   This new gear for cleaning subway track sucks. No, really!

Model on anti-smoking bus shelter ad coughs when smokers walk by

»   Dogs needs bus tours too!

»   The next time you need to hold on while riding the SkyTrain, why don’t you check out this transit hack!?

»   The London Underground is attempting a new way to help those with hidden disabilities on transit. What’s your take?

»   So, you think you can plan a rapid transit system? Have at it with yet another “build your own subway” game!

Author: Adrienne Coling

Pattullo Deck inspection this weekend

#latergram of the #PattulloBridge taken this morning. 📷 by @iamveeka #newwest #repost #regram

A photo posted by Tourism New Westminster (@tourismnewwest) on

In November, the Pattullo Bridge deck was inspected after a major rehabilitation that took place this past summer.

Now, it’s time for another inspection as part of the warranty of the work carried out on the bridge.

This work requires daylight therefore the Pattullo Bridge overnight safety-lane closure on Saturday, January 21 will be extended so crews can inspect the bridge deck on Sunday, January 22.

There will be single-lane traffic in each direction from 10 p.m. on Saturday, January 21 until 1 p.m. on Sunday, January 22.

If you’re driving across Pattullo this weekend, you may experience traffic delays and traffic pattern changes as crews inspect each lane of the bridge.

Intermittent railing repair work will continue to be done until Spring 2017. While those crews work overnight, safety-lane closures will begin one hour earlier, running from 9 p.m. to 5 a.m. Sunday to Thursday each week.

TransLink will continue to regularly inspect the bridge and make necessary repairs in the future to maintain safety and functionality.

A big THANK YOU to drivers for your patience while we continue the rehabilitation work to keep the Pattullo Bridge safe for all users.

Want to learn more about Pattullo projects?
Visit translink.ca/pattullorehab and translink.ca/pattulloreplacement.

**Please note that this date is dependent on favourable weather conditions.

Author: Adrienne Coling

Have your say! Surrey LRT open houses and online survey begin January 23, 2017

SURREY
Phase One of the 10-Year Vision for Metro Vancouver Transportation means a lot of important transit projects have been given the green light, including Surrey-Newton-Guildford Light Rail Transit.

This is just the beginning of the Fraser Rapid Transit project that will introduce modern, street-oriented rapid transit along King George Boulevard and 104 Avenue, connecting Surrey City Centre, Newton Town Centre and Guildford Town Centre.

Now is your chance to weigh in on these connections and the overall project with an online survey and three drop-in open houses!

Open Houses:

Tuesday, January 24, 2017
4 p.m. to 8 p.m.
Guildford Recreation Centre, lower lobby
15105 105 Avenue

Wednesday, January 25, 2017
12 p.m. to 5 p.m.
Surrey City Hall, atrium
13450 104 Avenue

Thursday, January 26, 2017
4 p.m. to 8 p.m.
Newton Cultural Centre
13530 72 Avenue

Online Survey:

Provide feedback online from January 23 until February 13 (inclusive) at translink.ca/surreylrt.

For more information, email surreylrt@translink.ca.
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

(Video) TransLink launches Phase One of the 10-year Vision with more SkyTrain and SeaBus service

Banner blog size
Today is a great day because it marks the beginning of more transit for our region!

More transit means expanded region-wide bus and HandyDART services, improvements to major roads to reduce congestion and address bottlenecks plus more SkyTrain and SeaBus to reduce wait times and overcrowding.

These services will be rolled out this year as part of Phase One of the 10-Year Vision for Metro Vancouver Transportation.

“Metro Vancouver’s public transportation system is finally turning a corner after nearly a decade without significant region-wide investment in transit services,” said TransLink CEO Kevin Desmond. “With completion of the Evergreen Extension in December, and this week’s launch of the first transit enhancements included in the 10-Year Vision, Metro Vancouver is starting to see the long-overdue transportation improvements that will get our region moving again.”

What’s new

  • SkyTrain
    • On weekdays – peak service will end 15 minutes later in the morning and last one hour longer in the afternoon and evening rush.
    • On weekends – trains will increase to match weekday off-peak frequency meaning trains will run every 3 to 6 minutes.
  • Canada Line
    • More frequent service during weekday peak hours.
    • 11 per cent increase in passenger capacity during the busiest periods – that means an extra 3,700 passengers in each direction every weekday.
  • Bus and HandyDART
    • 10 per cent increase in bus service.
    • 15 per cent increase for HandyDART meaning 85,000 more available trips annually.
  • SeaBus
    • Doubling SeaBus Service on Sundays and holidays to sailings every 15 minutes from 10 a.m. to 7 p.m.

What’s next

In the coming weeks and months, more improvements of Phase One will be rolled out, including:

  • New or expanded transit services for neighbourhoods that currently have few – or no – transit options today;
  • Safer walking and cycling routes; and
  • Improvements to the Major Road Network.

Keep reading the Buzzer blog for how you can get involved in public consultation for some upcoming Phase Two projects including Surrey-Newton-Guilford LRT and Broadway Subway.

Make sure to follow us on Facebook, Twitter, Periscope, and Instagram to be notified and watch our live stream broadcasts of future events.

A complete list of all the changes taking place this week and the full 10-year Vision is available at tenyearvision.translink.ca.

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Author: Adrienne Coling

Buzzer blog repost: Story of the SkyTrain Chime

Podcasting SymbolWe’re mining popular Buzzer blog posts from days gone by to reignite fun and interesting conversations about transit!

Today we’ll be heading back to 2008 when Jhenifer Pabillano, the blog’s creator, was playing around with podcasts and looked into the story of the SkyTrain Chime.

Enjoy!

The Buzzer blog podcast is back!

This time, I’ve got the story behind the SkyTrain chime for you to hear. Ian Graham, operations planner for SkyTrain, talks all about how the chime was recorded, why we ended up with that particular sound, and who in the world actually played the chime.

 

To listen to the podcast, press play on the player above, or download the mp3 here. You can also subscribe to our podcast via RSS, so this audio file will download straight into iTunes or your RSS reader, and you’ll get all the future Buzzer podcasts by refreshing your subscription.

(And seriously, would you have guessed the SkyTrain chime was recorded at the same studio where Bryan Adams and AC/DC laid down albums?)

You can also listen to our previous podcasts:

What do you think? Should the Buzzer venture back into podcasts? Comment below and let us know!

Author: Adrienne Coling

A heartwarming transit story

HUGS Random Acts of Kindness

If you’ve lost faith in the kindness of strangers, this story is for you!

One of our riders, Kajal, shared with us a heartwarming story of an elderly lady sharing kindness and “hugs” on a recent transit trip.

I was on the 4 bus on Tuesday around 1pm when a lovely old lady with a walker came and sat beside me. She struck up a conversation with a gentleman sitting across from him who was offering his seat up for her so she could be more comfortable. Refusing, she in turn responded that she wanted to give him something.  

Seeing his confused look, she pulled out a stack of these little cards with “hug” expressed in bold red letters. Laughing, she began distributing cards to everyone on the bus. Soon, everyone on the bus had received a hug save for me. 

When she saw me sitting beside her laughing, she exclaimed “did you get a hug? You didn’t! You have to holler at me, I’m 92 years old so I don’t hear very well!” and with a beautiful smile, she passed a card to me.  

As I exited the bus, I could hear her spreading joy among strangers who felt like familiar friends. Days like these I appreciate Vancouver more and more. 

After sharing this story on our Instagram Channel, we quickly realized that Kajal’s story is not unique! Azalea also met our lovely “hugs” lady, and knows her by the name of Anne, a 90 something transit rider who loves the bus and a good pizza from Main & Hastings!

“Anne” has been spotted riding the number 004 – POWELL/DOWNTOWN/UBC, 020 – VICTORIA/DOWNTOWN, and at the SeaBus.

Have you seen Anne the hugs lady? We want to catch up with her!

If you’ve seen Anne, or received a “hug” of your own, please share the details below in the comments section!

Author: Sarah Kertcher

Meet #Denistheplanner!

Denis2

Meet Denis. Denis the planner.

Haaaaaaaaave you met Denis?

Denis has been with TransLink for three and half years and in the planning department for the past two and half.

When the Evergreen Extension opened, that meant a lot of bus route changes and Denis offered to help us explain a little more about some of the route modifications to our riders who reached out on Twitter.

These responses have been so successful that Denis has agreed to be our “go-to” planning guru across our social channels!

With Denis’ help, this will allow us to delve deeper into service changes and explain more about specific routes and modifications to service.

Not only does Denis help plan things like your favourite bus route, he’s also a transit fan, transit rider as well as a cycling enthusiast. Let’s get to know “Denis the Planner” a little better!

Why did you choose planning as a career?

I originally got into planning because I was concerned about big issues like climate change, preserving farmland, and health. Buuuuttt also I love maps and I love cities. Planning allows me to address those big societal issues AND spend my time working with maps and cities. It’s great!

What drew you to transit planning in particular?

I want to make transit (and walking and cycling) attractive to more people for all of the big reasons mentioned above. This would be a really straightforward job if we had the ability to just put buses everywhere. But, since we can’t just put buses everywhere, we have to have conversations about where those buses should go. And these are really interesting, challenging conversations!

What’s the best part of your job?

The most exciting part is early in the planning process when we get to have blue-sky conversations about different designs for the transit network. It’s a cross between art and science because you need to be creative, but your ideas also have to be based on real data!

What is the most difficult part of your job?

Saying no! I love transit and I want everyone to have great transit access! Until someone invents a money tree, it’s not going to be possible to run a bus to everyone’s doorstep. A big part of my job is explaining the tough transit trade-offs, and that we’re trying to provide the best possible service to the region with the resources we have.

What are your favourite modes transportation besides transit?

I don’t own a car but I recently got an electric bike and I love it! I feel like I can go anywhere on it! Hills are no match for me now.

Why did you want to be #Denistheplanner and personally respond to people’s concerns about service changes?

I’m excited to tell the story of transit. There’s a lot going on behind the scenes and I want to help people know more about that stuff! We’ve always answered tweets and messages; but videos are just more fun, and so hopefully more people will see them!

What do you hope to achieve by being able to directly respond to our riders?

I would love to convert everyone into a transit nerd. If we get more people thinking about transit, hopefully that will mean more public participation, and ultimately better transit!

Check out Denis talking about bus integration for Evergreen!

Stay tuned to Twitter, Instagram and Facebook for future #DenisthePlanner responses.

Although we appreciate and value all of your feedback, Denis will not be able to respond to everyone.

Do you have a planning question for Denis?
Comment below or use the hashtag #DenisthePlanner on social media to reach out!
You can also email us with the subject “Denis the Planner” to thebuzzer@translink.ca.

Author: Adrienne Coling

My TransLink Photo Fun: A new series with YOUR content!

Introducing #MyTransLink photo fun!

Our riders and community neighbours take some of the best photos of our region and transit and we love to share them on across our social channels.

Here’s how it will work:

  • Use the #MyTransLink hashtag on Twitter and Instagram to get our attention.
  • Tag @TransLink (Twitter) and @TransLinkBC (Instagram)
  • Make sure that your profile is public so we can see your post.
  • Every few weeks we will post right here on the Buzzer blog some of the best shots from around Metro Vancouver.
  • Please note: Profanity or inappropriate content will not be shared.

That’s it, that’s all!

This is simply a way to showcase the wonderful creativity and keen eyes from all of the budding shutterbugs so get out there and get snapping!

Share your pics!
Twitter: @TransLink
Instagram: @TransLinkBC
Email: thebuzzer@translink.ca

Author: Adrienne Coling