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Translink Buzzer Blog

Attention all Boxing Day Metrotown shoppers!

metrotown-stairs
We know that you are keen to get a good deal but we also want to make sure you get where you need to go smoothly on Boxing Day.

On Monday, December 26, there will be temporary changes to the way you access Metrotown Station.

What you need to know:

  • We expect large crowds and we will change pedestrian traffic patterns, depending on the conditions.
  • Customers should plan for additional travel time on the system and out of the station as we expect an influx of thousands of passengers on Boxing Day.
  • You will tap in and out of the station as normally, to ensure you are charged the correct fare.
  • Shuttles will continue to operate as elevator and escalators are out of service.
    • Customers who require the use of an elevator or escalator are strongly encouraged to take the accessible shuttle from Patterson Station.
    • Customers travelling with strollers or large bulky items should take the shuttle from Royal Oak or Patterson stations.
  • Always follow signage and directions from traffic flaggers, SkyTrain staff and Transit Police
  • Please travel up and down staircases slowly as we expect additional crowding on stairways.

**Please note: Depending on crowding, SkyTrain staff may choose to change pedestrian travel patterns.

Four flaggers will be at the crosswalks on Central Boulevard,  additional SkyTrain attendants and Transit Police officers will be at the station to help direct customers to the mall and the platform.

We understand that this is a busy shopping and travelling day for our customers and we want to make sure the platform is cleared quickly to ensure crowding is kept to a minimum.

Have questions about boxing day plan? Tweet us @TransLink and ask away!

Author: Jessica Hewitt

Service Changes for Post-Secondary bus routes starts today – December 19, 2016

Courtesy of Chris Cassidy

Courtesy of Chris Cassidy

Winter Service Changes began today, December 19, 2016.

Now that post-secondary schools are out for the holidays, some bus route schedules and frequencies will change to reflect the lower ridership.

School and university trips will return to normal during the first week of January.

Bus routes

25 Brentwood Station/UBC – Temporary

  • Service is adjusted to provide more consistent frequency during weekday morning peak service.

33 29th Ave Station/UBC – Temporary

  • Service is reduced to every 15 minutes during weekday peak periods.

43 Joyce Station/UBC – Temporary

  • Service is reduced to every 15 minutes.

49 Metrotown Station/Dunbar Loop/UBC – Temporary

  • Regular service is reduced to every 10 minutes; Peak service runs every 8 minutes.

84 UBC/VCC–Clark Station – Temporary

  • Service is reduced to every 12 minutes for mid day service only; Peak service runs every 10 minutes.

95 B-Line/SFU/Burrard Station – Permanent

  • Service is reduced to every 5 minutes
  • Service is adjusted to provide more consistent frequency during weekday morning peak service.

99 Commercial–Broadway B-Line – Temporary

  • Service is adjusted to provide more consistent frequency during weekday morning peak service.

144 SFU / Metrotown Station – Temporary

  • Service is adjusted to provide more consistent frequency during weekday morning peak service.

145 SFU / Production Way University Station – Temporary

  • Service is adjusted to provide more consistent frequency during weekday morning peak service.

351 Crescent Beach / Bridgeport Station – Temporary

  • Two AM peak trips have been removed.

410 22nd Street Station / Queensborough / Railway – Temporary

  • Service is reduced to every 10 minutes

480 UBC / Bridgeport Station – Temporary

  • Service is reduced to every 20 minutes.

Have questions about your route? Tweet us @TransLink or call 604.953.3333.
You can find all the Winter Service Changes at translink.ca/servicechanges.

Author: Adrienne Coling

Bus Route Buzz: West Coast Express TrainBus – 701

Bus Route Buzz
701 map

With the opening of the Evergreen Extension, many TrainBus riders will now be able to have faster connection to downtown Vancouver via SkyTrain and the 701.

TrainBus riders will receive more flexibility in travel options with SkyTrains departing every three to four minutes during peak periods.

701

Starting December 19, the 701 will extend to Mission, however it will not stop at Port Coquitlam or Port Haney Stations.

On January 3, the TrainBus will be discontinued.

Travelling to Port Coquitlam Station? Take the 159 or 160 from SkyTrain.

How about Port Haney Station? Take the C43, C46, C47 or C48.

Heading to Mission? Take the 701 Coquitlam Central Station/Mission City Station. You’ll have access to select 701 trips that are now extended from Haney Place to Mission.

This route schedule has more arrivals and departures from Mission than the TrainBus.

Well, that’s all for now, folks! If you’d like to know more, check out the rest of the series including the live stream! Thanks for joining us for Bus Route Buzz and the Winter 2016 Service Changes.

Know before you go ! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Still have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

The season of giving continues with thousands of donations for Toys for Tots

DSC_1096

Delivering our promissory note of 3,000 toys to the Lower Mainland Christmas Bureau!

IMG_1529

Lots’o’toys!

It was a unseasonably chilly morning when Sparky the Elf promised 3,000 new, unwrapped toys on behalf of TransLink and its operating companies to the Lower Mainland Christmas Bureau (LMCB), but the air was filled with warm, holiday cheer!

Toys for Tots in our region was developed by a group of BC Transit operators back in 1985.

Each year since, the employees of the TransLink enterprise have donated to the less fortunate during the holiday season.

Donations have been made at all eight transit centres, TransLink Lost Property as well as HQs for TransLink, CMBC, BCRTC and Transit Police.

How do we deliver these packages of Christmas joy to the LMCB? By reindeer bus and shuttle, of course!

Santa, Mrs Claus, Sparky, Prancer (that’s me) and some plucky helpers collected 6,111 toys and items from across the Enterprise! That is on top of over $500 of cash donations!

This year is record-breaking and it wouldn’t have been possible without the immense generosity from all of our staff to make this season a little brighter for those in need.

Author: Adrienne Coling

The December 2016 issue of the Buzzer is now on the system

Happy holidays! bordered The December 2016 print Buzzer is now on the system.

Much of this issue is dedicated to Winter Service Changes.

This sheet change is especially important because of the newly opened Evergreen Extension.

Be sure to check out Bus Route Buzz for more information about changes to service around the Tri-Cities.

Remember! Service Changes begin Monday, December 19, 2016.

Also in this issue we introduce our beautiful new SkyTrain extension!!

As always, we have our favourites – Contest Corner, Back Issues and Coming Events!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

VIDEO – 28 new SkyTrain cars ordered to improve rapid transit service in Metro Vancouver

Today is a historic day as pen was set to paper in a deal that will improve transit in our region!

A $93 million order for 28 new SkyTrain Mark III cars from Bombardier Transportation was made by TransLink and the provincial government.

This is part of the $2 billion Phase One of the 10-year vision that is funded 50 per cent by the federal government, 33 per cent by the province and the rest from our region and TransLink.

The new SkyTrain cars will provide additional service and capacity on the Expo and Millennium Lines increasing the rapid transit fleet to 314 cars.

With these new cars coming into service, more people will be able to rely on public transit, helping to reduce road congestion, greenhouse gases and improve efficient movement of people and goods across the region.

“With the critical support of our federal, provincial and regional partnerships, TransLink is ready and eager to start implementing service and infrastructure improvements outlined in Phase One of the 10-Year Vision. Today’s announcement is just one in a series of steps we’re taking to expand service for our customers and reduce wait times and crowding.”

Kevin Desmond, TransLink CEO

The new train cars are schedule to start arriving in 2018 and after extensive testing, enter into service by early 2019.

Starting in January 2017, TransLink will begin service improvements using the existing fleet for the Expo, Millennium and Canada Lines and SeaBus, with additional bus and HandyDart service improvements beginning in April 2017.

Transit and transportation improvements in Phase One

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service following delivery of new rail cars (Expo Line, Millennium Line and Evergreen Extension, Canada Line, West Coast Express)
  • Pre-construction and consultation on Broadway subway and Surrey-Langley light rail
  • New funding for improvements to the Major Road Network
  • Expansion and improvements to cycling and pedestrian networks

Want more information on the Mayors’ Council 10-year vision?
Head to tenyearvision.translink.ca.


Author: Adrienne Coling

Bus Route Buzz: New service – 191 Coquitlam Central Station/Princeton

Bus Route Buzz
191 map
Great news for Burke Mountain residents!

Introducing the 191 that will provide service to the Burke Mountain neighbourhood, connecting residents to the Evergreen Extension and West Coast Express.

191 Coquitlam Central Station/Princeton

The new service will operate with two-way service Coquitlam Central Station, Johnson Street, Glen Drive, Pinetree Way, David Avenue, completing a counter-clockwise one-way loop in Burke Mountain along David Avenue, Princeton Avenue and Coast Meridian Road.

Service will be provided seven days a week with trips every 30 minutes from 5:30 a.m. to 10 p.m. on weekdays and slightly later start times on weekends.

Lots more information on bus integration and service changes watch our Facebook Live with Denis the planner!

For the final Bus Route Buzz post, we will be looking at the West Coast Express TrainBus. Stay tuned!

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Buzzer blog reader submission: Winter poem

Poetry mosaic
Regular transit user and Buzzer blog reader Carrie Tomiye sent us this lovely poem she wrote about travelling on transit during the winter months.

Enjoy!

For my daily trip planner.    Snow snow, melt away.  Snow snow,

Not even for another day..     Please let go of freezing snow…  Let the sun shine,

Beyond us.    And the warmth of coziness.

Rain, sleet, go away,   just want a blizzard ice cream!

Really  just to eat .  Wish for the hard weather to go away.

Do you have interesting stories, fun photos or other transit tidbits to share?
Email us at thebuzzer@translink.ca.

Author: Adrienne Coling

Bus Route Buzz: Anmore and Belcarra – C26

Bus Route Buzz
Explaining the changes for Anmore and Belcarra and the C26 is as easy as 1, 2, 3!

182 Moody Centre Station/Buntzen Lake

1 – The C26 has a new name! It will now be part of the 182 service.

2 – This route provides all day service through Heritage Mountain via Ravine Drive.

3Two new trips per day have been added to improve connections to other services.

All trips are routed via Ravine Drive.

Well, that was easy!

New route for Burke Mountain next time on Bus Route Buzz!

Want more info on Service Changes? Watch our Facebook Live with Denis the Planner!

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Ivan Chan Photography explores the Evergreen Extension

Thanks to Ivan Chan Photography for all the great photos in this post!

Thanks to Ivan Chan Photography for all the great photos in this post!

The Buzzer blog gladly receives emails from readers and transit riders regarding everything from blog suggestions to cool transit stories; operator kudos to poetry and photography!

Ivan Chan is a self employed photographer and videographer who often works in real estate photography. He’s also a transit fan who recently took some awesome photographs of the newly opened Evergreen Extension!

In these photos, Ivan focuses on architecture, depicting the form and function incorporated in the beauty of these brand new SkyTrain stations.

Ivan agreed to a little one-on-one so we could learn a little more about this transit shutterbug.

What made you get interested in taking photographs?

To me, I feel taking photos conveys a story or message in itself, which is why people tend to say photos are worth a thousand words. Photos are a way of conveying meanings and memories in time. In the future, when I look back at an older photo, it reminds me of this event or that feeling.

What kind of images do you like to capture?

I like to take photos of random things like signage, buildings, interior and exterior architectural design, transportation related shots, scenery and landscape.

What made you document the new Evergreen Extension and its stations?

Being focused on real estate photography and my interest in transportation projects, I decided to bring this concept and photo taking technique and showcasing architectural features of the new Evergreen Line stations.

What’s your favourite part of the Evergreen Extension?

My favourite part is the stunning view of the landscape and scenery from Burquitlam Station and the view from the line running between Burquitlam Station and Lougheed Town Centre Station. One can look far away into the Metrotown direction, New Westminster city area and the SFU area.

How do you hope people will react to your transit photos?

In a way, I hope to educate the public and first time transit users, including tourists, on how transit stations look like, how to navigate or use the photos as a wayfinding tool around the stations and what to expect of in terms of layout so they are better prepared in their own route planning.

Are you a transit fan?

Ironically, although I drive most of the time, I am still a transit fan. I am inspired by the technology that runs behind the Skytrain system and I like using train systems. When I went to school many years ago at UBC, taking the bus was my favourite thing! My favourite mode of transit transportation would be the rapid rail transit/SkyTrain because it is dedicated and separated from traffic. There will never be slow downs or congestion to deal with and fewer stops making the ride much, much less stressful and more efficient, fast and reliable.

Enjoy just a few of Ivan’s Evergreen shots:

Thank you to Ivan and Ivan Chan Photography for reaching out and sharing these great images with us all!

Do you have fun stories, photos or other interesting transit tidbits to share with the Buzzer blog team?
Have at it! Email us at thebuzzer@translink.ca.

Author: Adrienne Coling

Fare Review Phase 1 results are in!

Fare review graphic
In May and June of 2016, we asked riders and others across the region to tell us what they would like to see in a new transit fare system.

Nearly 30,000 people participated!

After going through all of the online surveys, feedback from open houses and workshops, here’s what you had to say:

  • Nearly two of every three people disagreed the current fare system works well.
  • More than seven in ten people who responded to the survey said there should be more fare product options for different periods of time ie. weekly or multi-day pass.
  • Almost half of survey respondents said the 90-minute transfer window is not long enough.

Here are the top six priorities survey respondents want to see in a fare system:

1.   Make fares lower for people who use transit frequently

2.   Make fares lower for shorter distance trips

3.   Provide more fare product options for different periods of time

4.   More fare product options to make transit more affordable for families

5.   Make it easier to understand and predict how much you’ll pay

6.   Make fares lower for people with less ability to pay

Next Steps

In early 2017, TransLink will launch Phase 2 of the Transit Fare Review.

We will use the feedback from Phase 1 to help define and evaluate the options for varying fares by distance travelled, time of travel and service type.

We will also begin to map out the options for different types of fare products and passes, user discounts and rules around transfers between services.

You can read the full report here.

Author: Emma Keeler-Dugas

Lost Property office opens on Saturdays for 3-month trial starting January 7, 2017

The Lost Property Office, located in a corner of Stadium Station.

The Lost Property Office, located at Stadium–Chinatown Station.

Have you ever lost something on transit?

It can be a panicked and stressful situation, but staff across the system make sure your lost umbrellas, dropped gloves and forgotten text books get to one, amazing place: the Lost Property Office!

This is where all lost items found on transit have a temporary home until the rightful owners can claim them.

DID YOU KNOW??
Lost Property receives upwards of 5,000 umbrellas a year!

Starting January 7, 2017, the Lost Property department will open for four hours (12 p.m. – 4 p.m.) each Saturday to better assist our customers.

These hours will run as part of a three-month trial.

Lost an item on transit? Have no fear! Follow these Lost Property tips!

  • Figure out where you lost your item ie. West Coast Express, Langley Community Shuttle, etc. The phone numbers for each Lost Property are below.
  • Give the correct contact a call during business hours (Monday-Friday from 8:30 a.m. – 5:00 p.m.).
  • Have all the details ready including date/time the item was lost, the route the item was lost on, the description of the item lost as well as all your contact information.
  • Fill out the online form that can be completed at anytime that will send a report directly to the office.

**Please note** It can take up to two business days for items to arrive in the Lost Property office and lost bicycles are taken in once a week, each Thursday.

Important Numbers

  • Main Lost Property Office
    Stadium–Chinatown SkyTrain Station
    T: 604.953.3334
  • West Vancouver Blue Bus Lost Property
    T: 604.985.7777
  • West Coast Express Lost Property
    T: 604.488.8906
  • Langley and New Westminster Community Shuttles Lost Property
    T: 604.574.9396

Author: Adrienne Coling

Bus Route Buzz: Port Moody and north Coquitlam – 178/C25/C26/C27/C28/C29/C30

Bus Route Buzz
178 C25 C26 C27 C28 C29 C30 map
Community Shuttles in the Tri-Cities, they are a’changin’ – bringing new route names and new routes to Port Moody and north Coquitlam.

A rose by any other name… let’s take a look!

New Routes:

New route list

  • 179 Coquitlam Central Station/Buntzen Lake and 182 Moody Centre Station/Belcarra take the place of the C26.
  • 183 Moody Centre Station/Coquitlam Central Station and 185 Coquitlam Central Station/Landsdowne will provide service to areas previously served by the C27.
  • 184 Moody Centre Station/Noons Creek and 186 Coquitlam Central Station/Hampton Park will be the new name of the C28.
  • 187 Coquitlam Central Station/Parkway (previously C29)
  • 189 Coquitlam CEntral Station/Lafarge Park (previously C30)

The 178 Port Moody Station/Coquitlam Station route is discontinued.

Be sure to check out our next Bus Route Buzz installment as we look at Anmore and Belcarra service.

Lots more information about bus service changes in our Facebook live stream with Denis the Planner. Check it out!

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Bus Route Buzz: 169 Braid Station/Coquitlam Central Station

Bus Route Buzz
169 map
Oh my gosh, we’re back again!

For this edition of Bus Route Buzz, let’s look at route 169.

169 Braid Station/Coquitlam Central Station

With the Evergreen Extension open, customers who travel between Coquitlam and Braid Stations can now use SkyTrain!

To accommodate new building construction on Holly Drive and on Orchard Drive, the 169 will continue on a detour routing southbound until late 2019.

The 169 will reroute all northbound and southdbound trips via Riverview Hospital groups via Holly Drive, with service operating every 30 minutes.

Short and sweet!

Next time on Bus Route Buzz,  get ready for some more NEW routes in Port Moody and North Coquitlam!

As always, you can learn more about bus changes on our Facebook live stream with Denis the Planner!

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Links and Tidbits December 9, 2016

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

IMG_1243»   A journey from dropping out of college to taking on Detroit’s transit problems.

»   Public displays of affection on transit. What’s your take? Some transit agencies actually ban kissing!

»   As if there weren’t enough reasons to love Hermione already…

Emma Watson Has Taken to Hiding Free Books on Public Transit

»   Take a look at the history (and when it was abandoned) of electric rail transit in Hamilton, Ontario.

GoOpti, a ride-sharing platform for European shuttle bus services, raises €4.4M funding

»   In Bristol, UK, there are apparently 9 most annoying bus passengers. Do you fit the bill for any of these transit courtesy offenders?

»   Buses. Great for transporting people AND stuffing full of food for the Calgary food bank!

»   Do not, I repeat, DO NOT try this! *shakes head*

»   Pittsburgh reporter pens a love letter to public transit.

»   Are these driverless pods the future of mass transit?? What’s your take?

»   Some consider graffiti as art, others see it as vandalism. Whatever your take, the graffiti that has adorned subways over the years have made a statement.

»   Say hello to the 12 most beautiful subway stations from around the world. My fave is Kungsträdgården Metro Station in Sweden – because it looks like an awesome cave!

»   Pet owners can get pretty creative when taking their pooches on transit.

»   Throwback! Berlin is set to use retro trains from the 1950s on their system today!

Unearthing the secrets of New York City’s subway including phantom tunnels and underground gardens!

»   Meet the voice of Ottawa’s transit! [ICYMI: We actually have our own voice star for our transit here in Metro Vancouver].

»   It’s difficult enough to get photos of anything in North Korea but this is awesome! Check out the mysterious (and one of the deepest underground transit systems in the world!) Pyongang subway system.

»   Have you ever wanted to build your own subway system? Wait no longer, friends and check out Mini Metro!

»   If you read this blog, we all know I love Halloween and costumes. Let’s look at the best the NYC subway system had to offer this year!

»   The pneumatic subway that almost was.

»   Buskers in the TTC take centre stage (really, they’re getting stages!) in and around the Toronto transit system.

»   The NYC subway system turned 112. Wow, it doesn’t look a day over 95!

»   Speaking of NYC… If you’ve been dying to know how rats got into subways in New York, well, this one’s for you!

»   After 35 years of service, Calgary bids farewell to their very first C-Train car as it takes one last trip.

»   Canadians band together on transit to make sure a man gets to a job interview on time! *heart!*

»   A subway style apartment? Um… I need to live here.

»   The coolest new electric bus out of China looks like an old tram car? That’s right – the Dang Dang is a mix of new and old transit!

»   The annual CP holiday train is riding the rails to bring holiday cheer across Canada.

»    Driverless delivery has been around far before Amazon. In 1927 London introduced Rail Mail!

Author: Adrienne Coling