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Translink Buzzer Blog

92 per cent of TransLink customers now wearing masks

Spot checks show high compliance following the implementation of TransLink’s mandatory mask policy

TransLink is thanking customers for complying with its mandatory mask policy, with new spot check figures showing around 92 per cent of customers are now wearing masks on board transit vehicles. This comes just over a week after the new policy came into effect.

Staff conducted spot checks at high customer volume locations across the system over several days last week. Approximately 31,000 customers were counted as part of the spot checks. Results show about 92 per cent of these customers were seen wearing masks.

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Public asked to have their say on Burnaby Mountain Gondola

TransLink is asking the public for their opinion on the proposed Burnaby Mountain Gondola and the three potential routes the project could take. A gondola would provide fast, frequent and reliable service, improving connectivity for students, employees and residents who travel between Burnaby Mountain and other parts of Metro Vancouver. The consultation will run from September 1-30, 2020.

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Enter our #WearingIsCaring Instagram contest for masks and sooooo much more!

With face covering being mandatory on all modes of public transit in Metro Vancouver, we want to make sure that masks become a regular part of our transit system experience 😷.

In addition to our weekly weekday free mask giveaway events, this is another opportunity for you to win our singular prize that includes two great-looking masks alongside some awesome summer items that will help you to make a day of fun on transit:

  • 2 adult Compass Minis with a DayPass loaded
  • 2 Retro SeaBus Bottles
  • 2 TransLink-branded sunglasses
  • 1 multi-colour TransLink mode icon design mask
  • 1 two-tone TransLink mode icon design mask
  • 1 beach towel
  • 1 Vancouver Icon Tote Bag.

    The picture doesn’t include all the prizes. The size and colors of the actual prize may differ.

All you have to do is enter the contest. Keep reading to find out how 🙌

How to Participate

Our contest will take place across The Buzzer, Instagram (@translink), and Twitter (@TransLinkNews).

To enter, simply complete one or all of the following actions:

  • Share your response in the comment section below telling us you’d like to enter the draw. (1 entry)
  • Follow us on @TransLinkNews and retweet this Twitter post (1 entry)
  • Follow us on Instagram, like our Instagram post and tag three friends under this Instagram post. (1 entry)

If you do all three actions, you’ll have three chances to win!

The rules

Check out the official terms and conditions, but here’s the lowdown:

  • The draw for the TransLink-branded face coverings will open on Friday, August 28, 2020 and all entries must be received by 11:59 p.m. PDT on September 7, 2020. Late entries will not be considered.
  • The winning entries will be chosen randomly from all qualified entries on September 8, 2020.
  • The selected winners will be notified by TransLink within 48 hours of the random draw via the social media account provided by the entrant at the time of entry.

6 Instagrammable spots to check out in Vancouver

Joyce–Collingwood Station Public Art

It’s not secret that Vancouver is an incredibly photogenic city and offers numerous opportunities for taking great photos. If you’re looking for some spots to organize a fun photo shoot with your family and friends, while enjoying some other activities along the way, we’ve got you covered! Check out our list of instagrammable spots below 📷 🙌 Read more »

PHOTOS: How we rolled out the mandatory mask message to 1600 buses

Things are buzzing at TransLink and its operating companies as the mandatory mask policy came into effect today, Monday, August 24. We’re rolling out a robust marketing campaign and social media push that includes new and updated decals and signs, as well as customer notices and a new message for the destination sign on more than 1,600 buses.  

That means starting today, the destination signs found on the front and sides will not only show the route information, but also “MASK MANDATORY.” This is another highly visible way we’re communicating the message about mandatory masks to our customers. 

Photo provided by Derek Lee

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PHOTOS: Behind the scenes printing decals for mandatory masks

TransLink’s service area spans more than 1,800 square kilometres, which makes it the largest in Canada by far! What does that mean? It means more than 8,300 bus stops across the region and more than 1,600 buses in our fleet.

The small but mighty sign shop at Coast Mountain Bus Company looks after fabricating and installing signs for all these bus stops, as well as creating the decals for all the buses.

What are some of the decals they create? It runs the gamut! It includes the fleet numbers (the single letter and four-to-five digit number you find on the front, back and sides of buses like B18001 or V2101), “Fare Paid Zone,” no smoking, the “Thanks for the brake” bumper sticker and so much more.

With masks mandatory onboard transit, it means new and updated decals and signs across the transit system. In total, we’re installing more than 8,000 signs:

  • 2,300 signs installed on the bus system
  • 2,350 signs installed on SkyTrain and Canada Line
  • 2,315 interior ads on vehicles
  • 700 signs installed on HandyDART vehicles
  • 418 signs installed on Compass faregates

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Bhangra dancer Gurdeep Pandher of Yukon spreads mask-wearing message

Gurdeep Pandher has been travelling all over Vancouver Island spreading happiness, hope and togetherness through Bhaṅgṛā. His stops included Kennedy River Love Locks, the Ucluelet lighthouse, beaches in Tofino and the Legislative Assembly of British Columbia.

Before returning to Yukon, Gurdeep delivered one final, important message: wear a mask on transit, which is mandatory onboard bus, SkyTrain, SeaBus, West Coast Express and HandyDART.

“For those who are not wearing face-masks on transit, I would like say that please do it,” says Gurdeep, who is from Yukon Territory. “Wearing masks, it’s very important. It’s important for your health, it’s also important for people who are sitting besides you.

“And if we keep everybody, including ourselves safe, then we can create a healthy society which will benefit all of us.”

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5 Metro Vancouver Regional Parks to explore this summer by transit

Metro Vancouver is consistently ranked as one of the most liveable cities in the world and a large part of why is our expansive access to green space. Our regional parks system extends over 13,632 hectares and consists of 23 regional parks, five greenways, two ecological conservancy areas and two regional park reserves in communities from Bowen Island to Maple Ridge.

They are great places to go for a walk, breathe fresh air and enjoy the beauty of nature. Start exploring. Discover a new trail, learn about wildlife or attend one of the many events and programs. Enjoy a world away from the hustle and bustle of urban life and reconnect with nature.

On warm and sunny weekends, regional parks particularly those with beaches are busy.  That’s why it’s a good idea to take transit or cycle to get there, and consider visiting during times of day when it might not be as busy.

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A guide to a cycling adventure along the Central Valley Greenway

Planning your next cycling trip? The Central Valley Greenway (CVG) provides a 24-kilometre of mostly flat route through a hilly region with safe corridors for commuters and entries to some local parks. It runs from Falser Creek in Vancouver through Burnaby and along a shallow valley south to the Fraser River in New Westminster.

A multi-purpose route, you can explore CVG through cycling, jogging, walking, travelling on a wheelchair, skateboarding and blading. The route closely follows the Millennium Line and links to both Millennium and Expo SkyTrain stations, which means you can hop on the SkyTrain with your bike if you need a break.

If you would like to explore the cycling routes along the Expo SkyTrain Line alone, check out our adventure guide along the BC Parkway

What do you need to know about the route

CVG varies greatly throughout the length of its route. In some sections it is fully constructed as a separated urban greenway or a rural recreational trail. In other sections the route runs parallel to a railway corridor or the edge of an industrial roadway. Most sections of the trail are suitable for all kind of walking and wheeling. The exception is in Burnaby where there are some compacted gravel paths less suitable for in-line skating. Some sections of the Greenway are composed of interim routes that will be upgraded in the future.

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This is where you can buy a mask in Vancouver

Starting on Monday, August 24, masks will be mandatory on board transit vehicles. That means your fellow transit riders will expect you to be wearing a mask unless you are a customer who’s exempt from the policy due to a underlying medical condition or disability.

We’ve taken a look at our peer agencies across Canada and the United States, and found most customers started wearing masks once it was made mandatory. For example, the Toronto Transit Commission reported 90 per cent of its customers are now wearing masks after implementing a mandatory mask policy. Don’t be spotted without a mask on August 24 because everyone who’s able to will be wearing one.

But don’t worry, there’s still time to buy a mask if you don’t have one already. We’ve compiled a list of places where you can pickup a mask both online and locally. Read more »

6 ways to explore Metro Vancouver without a car

Car ownership is declining in Vancouver, according to data provided by ICBC to Business in Vancouver in 2017. More residents are choosing other ways to get around — whether it’s because of rising car ownership costs or transit has become an even more attractive option with new investments such as RapidBus service and other 10-Year Vision improvements coming online. Or maybe you have a car, but just want to find ways to reduce your carbon footprint wherever possible. We got you! Here are six ways you can explore Metro Vancouver without a car.

COVID-19 Information

Although we have restored transit service to near-regular schedules, our buses are operating at two-thirds capacity as part of our Safe Operating Action Plan to help keep the system safe for everyone. Please plan for extra travel time, be prepared to wait and consider travelling outside of the busy times on transit. As well, please wear a mask while waiting for or on transit, and practice physical distancing.

Taking transit

Our service area spans more than 1,800 square kilometres, covering Canada’s largest transit service area — by far. Public transit reaches 90 per cent of the places where people live and work in Metro Vancouver. That means if you have a place to go, TransLink will most likely be able to take you there! Visit to plan your trip and sign up for Transit Alerts to create text message or email notifications for the transit services that matter most to you. Read more »

A guide to a bicycle adventure along the BC Parkway

Thinking of spending more time outdoors with family and friends? Why not plan a cycling trip so that you explore things locally while enjoying some awesome activities along the way?

BC Parkway is a great route to take if you’d prefer a mostly flat 25-kilometre ride with scenic park views, murals and local destinations across Metro Vancouver. It extends from Vancouver to Burnaby, New Westminster and all the way to Surrey City Centre. The route offers multiple opportunities to explore vibrant neighborhoods and parks.

If you’re up for a pedal-powered adventure, we’ve prepared an epic guide along BC Parkway for you! This guide takes you from west to east, from Vancouver to Surrey.

*The BC Parkway closely parallels the Expo Line, so you can plan a multi-modal trip by biking to your end destination and hop onto the SkyTrain with your bike to head back home or whenever you feel like taking a break and commuting to your next stop. View the map here and check our Bikes on Transit page for rules on taking your bike on trains.

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TransLink implementing mandatory face covering policy

Beginning Monday, August 24, TransLink will require customers to wear non-medical masks or face coverings while on board transit vehicles.  This step is essential to ensuring customers have confidence riding transit as British Columbia’s economy continues to reopen and more people commute around the region.

“Physical distancing is not always going to be possible on transit, particularly once more riders return to the system,” says TransLink CEO Kevin Desmond. “Customer confidence is key to rebuilding ridership in the context of this pandemic and we believe this step is important to bring many of our riders back.  We’ve listened to transit users who want to see face coverings made mandatory on transit vehicles.”

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Waterfront Station Expo Line access to close on August 8–9

Platform closure will allow for system maintenance and repairs

Access to Waterfront Station’s Expo Line platform will close on Saturday, August 8 and Sunday, August 9. 

Access to and from the Expo Line at Waterfront Station will be closed on Saturday, August 8 and Sunday, August 9 to accelerate maintenance work while there are fewer people on the system. Access to the Expo Line at Waterfront Station will reopen at the start of service on Monday, August 10.

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SeaBus increasing 15-minute sailings

More convenient schedule for customers and extra space on vessels

SeaBus 15-minute sailings increasing, starting the week of August 3. 

Beginning on Monday, August 3, weekday SeaBus departures will occur every 15 minutes between 7:15 a.m. and 9:00 p.m. Monday to Friday and 9:15 a.m. and 9:00 p.m. on weekends. A holiday schedule will be in effect on BC Day. Currently 15-minute sailings only occur during weekday rush hours.

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