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Translink Buzzer Blog

Bike the Night on September 7 — Vancouver’s only on-street and car-free night ride!

The 4th annual Bike the Night is Saturday, September 7. (Photo: HUB Cycling)

We’ve partnered with our friends at HUB Cycling to bring you the biggest party on two wheels… the 4th annual Bike the Night!

On Saturday, September 7, 10 kilometres of streets in downtown Vancouver, including the Burrard Street Bridge, will be opened up exclusively for cyclist participants. Tunes and pop-up dance parties included!

This family-friendly event kicks off at 6 p.m. at Sunset Beach with a festival featuring music, food trucks, free snacks and tune-ups, games and tons of giveaways and prizes. Then families and slow riders hit the road at 7:45 p.m., and all others at 8 p.m. for a ride around False Creek back to Sunset Beach. Read more »

#Transport2050 Update: What we’re hearing, plus join us for a ride into the future

Could a scramble intersection be in your neighbourhood’s future? It’s just one idea submitted by a user. (Photo Credit: Joshua Meyer)

We asked you to help us create a strategy for the future of transportation and those of you who live and work in Metro Vancouver have stepped up in a big way!

After three months of engagement, you’ve shared your values, transportation priorities, and ideas for the future – so far over 16,000 surveys and 1,600 ideas have been submitted! Read more »

#TransLinkTomorrow: one app to plan, book and pay for all transportation

David Zipper, a mobility-as-a-service expert, was one of the speakers at the latest talk in TransLink Tomorrow’s The Future of Mobility speaker series, held on July 24 at SFU’s Vancouver campus.

The future could look very different from today.

Climate change, new technologies, and a shifting global economy are creating new opportunities and challenges that we need to consider.

One such new technology is mobility-as-a-service (MaaS) — the idea that consumers in the near-future will – through a single web interface like a smartphone app – be able to plan, book, and pay for a journey that may include segments on transit, ferry, car share, bike share, taxi and rental car.

What will it take to realize mobility-as-a-service in Metro Vancouver?

That’s the question we put to MaaS experts David Zipper and Catherine Kargas at the latest talk in TransLink Tomorrow’s The Future of Mobility speaker series, held on July 24 at SFU’s Vancouver campus.

A panel discussion followed with Zipper, Kargas and SFU economics professor Hendrik Wolff, moderated by movmi CEO Sandra Philips. Read more »

Take transit to the Vancouver Pride Parade this Sunday (CONTEST)

TransLink, its family of companies and their employees are proud to march in the 2019 Vancouver Pride Parade and be your ride to this year’s festivities.

We hope you’ll join us whether its on transit or in the parade — look for us in our PrideBus! Read more »

#MyTransLink – July 30

Another week, another post full of gorgeous shots in and around this beautiful region. If you’re new to the #MyTransLink scene, this series showcases the very best in transit photos shot by you — our dedicated and tremendously talented photographers.

So scroll on down and check out the week that was in this edition of #MyTransLink!

Read more »

Ride into the future with TransLink and Transport 2050 at the PNE Fair this summer! 

For over a century, the Pacific National Exhibition (PNE) has showcased the best of Vancouver to the rest of Canada and the world at its annual summer fair.

This summer, from August 17 – September 2 (closed Monday, August 19 and 26), TransLink will be on site at the PNE Fair, bringing you the past, present, and future of transportation to Metro Vancouver!

Join us at the Transport 2050 Expo, featuring a 3D “MicroCity” animated model of Metro Vancouver and an immersive virtual reality experience. Check out the Transport 2050 Engagement Bus and take our survey for a chance to win tickets to that night’s show.

Our Transport 2050 Expo will also feature a TransLink Store pop-up shop and fun, interactive exhibits and displays from our partners.

Stay tuned to The Buzzer blog and TransLink’s social media channels in the coming weeks for more details and an exclusive, behind-the-scenes look before it opens.

Take transit to the PNE

The PNE Fair’s main entrance is located at the corner of Renfrew Street and Hastings Street in Vancouver, near bus stops for the 14 16, 95 B-Line, 210 and 211.

As always, in addition to the usual service in the area, we’ll be adding extra service to take you to and from the PNE. Look out for the special buses departing from Phibbs Exchange, 29th Avenue Station and Renfrew Station:

  • The 16 PNE special runs between the Expo Line’s 29th Avenue Station, the Millennium Line’s Renfrew Station and the Pacific Coliseum. Along this corridor, the extra service provides an additional 4-5 buses per hour between 9:30 a.m. and 12:30 a.m.
  • The 210 PNE special runs between Phibbs Exchange and the Pacific Coliseum. Along this corridor, the extra provides an additional 2 buses per hour between 10 a.m. and midnight.

Double up your savings with Fair Fridays

Let’s take transit to the PNE Fair and save! Show your Compass Card and other Compass fare products at the PNE Fair Gate on Fridays, August 23 and 30 to receive a 2-for-1 admission for adults (14-64 years of age) and seniors (65+ years of age).

TransLink takes you to the 2019 Celebration of Light

The Celebration of Light is synonymous with summer in Metro Vancouver. There’s nothing quite like fireworks, and once again – TransLink takes you there.

This year, enjoy a celebration of food, music and light as over 1.3 million regional and international visitors take to English Bay to sample local food, experience live music performances and finally soak in the wonder of the fireworks. Arrive early, and see the skies come alive each night at 10PM.

We’re adding extra service and modifying station access in downtown Vancouver to get you to-and-from the festivities smoothly.

Celebration of Light checklist

Extra service

Bus

Coast Mountain Bus Company and West Vancouver Transit will operate extra trips to downtown Vancouver after 6:30 p.m. and additional service after the events. Some downtown and West End buses will be detoured. For a full list of detours, visit translink.ca/alerts closer to event days.

Shuttle Buses to English Bay:

  • From Burrard Station to Denman and Robson (7 pm until 10 pm)
  • From Yaletown Station to Burrard and Davie (6:45 pm until 10 pm)

Return shuttles to SkyTrain Stations (Starting after fireworks until demand subsides):

  • From Georgia and Denman to Burrard Station
  • From Burrard and Davie to Yaletown Station 

Due to closures on Davie Street, the following routes will see changes in service: 

Route 5:

  • Will take regular route to Robson and Denman then loop back with altered service along Georgia, Pender, Richards, Robson and Cambie 

Route 6:

  • Will take regular route to Cambie and Robson then loop back with altered service along Seymour, Pender, Burrard, Robson, Denman, Georgia, Pender, and Cambie

SkyTrain

Expo and Millennium Lines will run peak service with all available trains in service starting mid-afternoon, with the last scheduled train leaving Waterfront Station at 1:16 a.m.

Canada Line will provide rush-hour level service all evening, with every train in service following the fireworks. Last train will depart Waterfront at 1:15 a.m.

SeaBus 

Extra and extended service will be provided for each of the Celebration of Light events.

The SeaBus will operate every 15 minutes until 12:30 a.m. and then 30-minute service until the last sailing from Waterfront at 1:22 a.m.

West Coast Express

West Coast Express will operate a special train on August 3 only, leaving Mission City at 7 p.m. and arriving at Waterfront Station at 8:15 p.m. The return train departs Waterfront Station at midnight, arriving back at Mission City at approximately 1:15 a.m.

Station access

To ensure passenger comfort and safety after the events, bikes will not be allowed on SkyTrain after 10:30 p.m. until the crowds have cleared. As well, the following stations will be open with modified access after 10:30 p.m.

Waterfront Station: SkyTrain access from the Cordova Street entrance will be restricted to Canada Line, SeaBus and West Coast Express (on Aug. 3 only) passengers, as well as persons with wheelchairs or strollers. All other passengers, including those transferring from SeaBus to the Expo Line must enter from Howe Street, until crowds have cleared.

Burrard Station: Bikes cannot be locked at the station entrance’s bike rack until the expected crowds have cleared. After 10:30 p.m., SkyTrain boarding at this station will be limited to eastbound travel only.

Granville Station: The Granville Street entrance will be closed until crowds clear (note: the Seymour entrance remains closed as part of the escalator replacement project). Passengers will lineup for the SkyTrain at this station west along Dunsmuir, south on Granville. Platform 1 towards Waterfront will be closed.

Make sure to check out some important tips for a safe ride from our friends over at Transit Police.

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Author: Sarah Kertcher

TransLink awarded Transit System of the Year

TransLink has been awarded the 2019 Outstanding Public Transportation System Achievement Award by the American Public Transportation Association (APTA).

TransLink has been awarded the 2019 Outstanding Public Transportation System Achievement Award by the American Public Transportation Association (APTA).

Read this open letter to our customers from our CEO, Kevin Desmond! 

To our valued customers:

It is with great pride and humility that I share with you the news that TransLink has been awarded the prestigious American Public Transportation Association’s (APTA) Outstanding Public Transportation System Achievement Award for 2019. While the award recognizes the work that has been done to improve our organization’s customer service, on-time performance, and efficiency – the real recognition should go to you, TransLink’s customers.

It hasn’t always been an easy path forward. Four years ago, public confidence in the organization was at an all-time low, and you asked us to do better. To the credit of our employees, and with the support of our customers, board of directors and policy-makers, we stepped up and took on these challenges. Because of you we brought in a new culture of public accountability, holding ourselves accountable for our actions, finances, and commitments. This was a major milestone for us as we shifted our focus to the Customer Experience, ensuring customers are at the heart of every decision TransLink makes.

Today, I’m writing on behalf of all of us at TransLink to express our deepest appreciation for sticking with us and encouraging us to do better each and every day. Read more »

Behind-the-scenes with Transit Security

Who are the sharp looking officers in the blue uniform walking around your neighbourhood bus loop?

These are Coast Mountain Bus Company’s one and only Transit Security officers, and they’re taking the spotlight on The Buzzer today!

Transit Security help protect our customers, employees and keep TransLink property safe. The officers patrol by foot, bicycle, bus and car throughout Metro Vancouver’s transit system. They also have a huge responsibility to act as a major support role for other departments within our transit network. Contrary to what you may expect, Transit Security officers are not the same as Transit Police.

While on the road, Transit Security respond to calls for assistance throughout the transit network. This can range from assaults on or around the transit system, looking for missing people, enforcing the Transit Tariff and crowd control during events. While common duties include random fare checks on buses, they also collect fare related data to present to other departments of TransLink regarding our services.

Looking for evidence of wire theft is a recent example of what Transit Security does during their patrols. Their work provides Transit Police the information needed to inform the public on what to do if they spot swinging wires with the video you see below.

Women in the workforce

Being one of the few female Transit Security officers, Rumali’s favourite part of the job is working with the people in the community, whether it be with an assigned partner or helping customers with their commute.

Rumali notes that while she works in a male-dominated environment, she believes that women have an advantage working in the security workforce because she can de-escalate volatile and tense situations, as disruptive individuals tend to be less confrontational with women compared to their male counterparts. This is why communication is the most essential skill for this job.

TransLink is dedicated to building a workforce that reflects the diversity of the communities in which we live, and that includes the work environment at CMBC’s Transit Security! We’re committed to fostering an inclusive workplace and encourage you to consider a career with us.

Fun facts:

Sometimes a Transit Security officer may carry a limited (keyword) supply of the super-cool Transit Security car stickers during their patrol. If you politely ask for it when an officer is patrolling at a bus loop, they may grant you one!

What should you do if you feel unsafe on transit?

You can text this number with the situation: 87-77-77, call 604-515-8300 or find more information on the stickers throughout the bus that are placed on the windows and interiors.

Thinking of a career change?

Looking for a job that isn’t a 9 to 5 and grants you the freedom to work outside the office? If you want to contribute to the safety of your community, then being a Transit Security officer might just be for you! TransLink is dedicated to building a workforce that reflects the diversity of the communities in which we live, and that includes the work environment at with Transit Security! We’re committed to fostering an inclusive workplace and encourage you to consider a career with us. Check our TransLink Careers Page (under Coast Mountain Bus Company) for more info.

Introducing a new TransLink service… say hello to RapidBus!

We know that fast, frequent service is key to getting more people onto transit — that’s why we’re introducing a new service called RapidBus! This new service builds on the success of the B-Line routes it comes to three new corridors in Metro Vancouver in January 2020.

We’re excited to share what RapidBus means for you and its cool amenities that will provide a much more comfortable transit experience for our passengers.

What are the features?

RapidBus is going to mean faster travel times, more reliable service and new customer amenities.

On these routes, customers will enjoy service that’s up to 20 per cent faster than local bus service. Time-savings will be achieved by introducing bus priority on roadways, such as bus lanes and signal priority, and less frequent stops.

The RapidBus amenities aren’t just onboard the buses and in the service — they’re also at bus stops! We’re introducing new bus stops, called RapidBus posts, that have real-time information, telling you upcoming departure times for all the buses that use that stop. There will be an audio button customers can push to hear these next-bus announcements too.

But don’t take our word for it, let Denis the Planner over explain it for ya.

But why blue and green?

RapidBus is fast, frequent and reliable, so we wanted the colours to reflect that! That’s why the buses use a blue and green colour scheme. Living up to its name, we also wanted our customers to be able to rapidly identify RapidBus from a distance, so they know when a RapidBus is approaching their stop.

What are the routes for RapidBus?

The five RapidBus routes will serve 11 communities:

  • R1: King George Boulevard (Guildford Town Centre to Newton Exchange) – upgraded 96 B-Line
  • R2: Marine Drive (Park Royal to Phibbs Exchange)
  • R3: Lougheed Highway (Coquitlam Central Station to Haney Place)
  • R4: 41st Avenue (UBC to Joyce–Collingwood Station)
  • R5: Hastings (SFU to Burrard Station) – upgraded 95 B-Line

So, what happens to the B-Line?

Many of its features, such as all-door boarding and articulated buses, live on in the new RapidBus routes, which builds on the success of B-Line! The 95 and 96 B-Lines will become RapidBus routes in January 2020 and the 99 B-Line will remain as it is for the near future. Decisions will be made at a later time about what will happen to it in the future.

Will there be more RapidBus routes in the future?

These five new RapidBus routes are a part of Phase One of the 10-Year Vision. Two additional RapidBus routes are planned to launch in 2021 to Surrey, Delta and Richmond, with five more routes planned for Phase Three of the 10-Year Vision, so stay tuned!

Still want more RapidBus info? Watch the live stream of the announcement below and visit translink.ca/rapidbus.

New details on Surrey Langley SkyTrain Project!

We have new details and cost estimates for the Surrey Langley SkyTrain project!

The project could be completed within five-and-a-half years from a full project approval date. Currently, we have about $1.6 billion available to fund the project, which is enough to the SkyTrain go from the current King George Station to Fleetwood. Any more work needed for the project to reach Langley is unfunded and would require additional financial contribution from other sources. The total cost to take the SkyTrain to Langley is about $3.12 billion. Take a peak at the breakdown of the financial costs and project components for the Surrey Langley SkyTrain project below. 👇

This project would see trains operate every 4 to 5 minutes during peak periods and the total travel time from King George Station to the proposed Langley City Centre Station would take approximately 22 minutes. Proposed stations for this new SkyTrain line include eight in the locations below:

  • 140 Street, City of Surrey
  • 152 Street, City of Surrey
  • 160 Street, City of Surrey
  • 166 Street, City of Surrey (Fleetwood scenario, interim terminal)
  • 184 Street, City of Surrey (Clayton scenario, interim terminal)
  • 190 Street, City of Surrey
  • 196 Street, Township of Langley
  • 203 Street, City of Langley (Langley scenario, final terminal)

TransLink will recommend that a full business case be developed for the Surrey Langley SkyTrain project by early next year. In the meantime, the Mayors’ Council will look over these proposals at their next meeting on Thursday, July 25.

 

Things to do on Bowen Island this summer with the new Transit On-Demand App

Looking for something to do this summer for an adventure close to nature and away from the city? Have you tried out our new Transit On-Demand app for a day out on Bowen Island? TransLink has launched a new pilot program that will test on-demand transit services for Bowen Island residents and visitors.

To summarize the program, with more details can be found here, it gives Bowen Island transit customers and tourists the freedom to explore the area and hail for a public transit ride when you need it. It’s just as simple as visiting translink.ca/bowen to download the TapRide app. There’s also an option to use the online and phone-in booking system instead (more info on that via translink.ca/bowen).

This pilot project will run until this September 15, so we’re providing our recommendations as a head start of your Bowen Island adventures!

Hiking & cycling trails

Get in tune with nature and find your inner peace with Bowen Island’s hiking trails. Whether it be a peaceful walk, or an adrenaline filled challenge with friends, there are a variety lush emerald-green forest trails to choose from.

More info here.

Tours & food

What is there to explore on the island you ask? These tours are an introduction to the lesser-known hidden gems of the island, something like a treasure hunt! There’s a little something for everyone, a piece of history, a touch of culture, and maybe a slice of pie too!

Speaking of food, there are plenty of specialty coffee shops and restaurants with tasty offerings throughout the island. You might find a hidden gem that keeps you coming back for more! Let us know your favourite fish-and-chip spot in the comments below.

Sea Kayaking

Kayaking the coastal waters of BC is the best way to cool down in hot weather. Paddle by the coast and watch the view of the aquatic ecosystem, or you can people watch the visitors off-boarding the ferry. Either way, you are moving at your own pace. (Please note, a guide to participant ratio of 1:6 is always needed to provide safety for everyone.) You can register for some sessions here.

Golfing

There’s a nine-hole golf course on Bowen Island with awesome views of Howe Sound! A great place to spend times with friends and family as social centre too! Plan your family gathering and social events with information that you can find on this site.

Plan your own adventure!

If you know what you like, there are definitely plenty of places for you to explore and build experiences with friends and family throughout the day. Let us know your how you’ll like to spend a day at Bowen Island and how you’ll use the Transit-on-Demand app on your next adventure!

 

 

 

#MyTransLink – July 16

If you’re a lover of pretty pictures, capturing moments on transit or just Metro Vancouver in general – this is the blog post for you. #MyTransLink is a culmination of photos taken by our dedicated transit photographers over the past weeks. So scroll on and check out the beautiful shots from within our region.

Read more »

Call for Volunteers + enter to win a ticket to Rail~Volution!

Rail~Volution Vancouver 2019

For over 20 years, Rail~Volution has been the place to engage in thoughtful discussions with change makers and influencers. It’s the place to share ideas and breakthroughs, frustrations and inspiration about building livable communities with transit. Rail~Volution provides opportunities to learn, connect and expand your network with leaders in the public transportation, transit-oriented development, placemaking and community development fields. Read more »

Refresh of 22nd Street Station bus exchange now complete!

We’ve some good news!

Upgrades to the bus exchange at 22nd Street Station are now complete. Let’s talk about just how cool the station is because let’s be honest, it’s often overlooked amongst the architectural marvels of our vast transit network!

One of the older transit hubs in the region, the elevated 22nd Street Station was built in 1985 as part of the original version of the Expo Line. Located on a hill above the Queensborough Bridge interchange, you can enjoy panoramic views of the Fraser River and Mount Baker from the SkyTrain platform.

But, it’s what lies below the SkyTrain station that matters most: an eight-bay bus loop that was constructed along with the original station. This is what gives the exchange its true value to our transit network.

Read more »